Sales / Customer Service Associate

Job Description

Job DescriptionThe Sales / Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. Being a notary public is a plus but not required.

RESPONSIBILITIES

• Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
• Deliver exceptional customer service through customer engagement and quality product delivery.
• Be knowledgeable of products and services offered and properly promote them to customers.
• Identify customer needs and offer additional services which could benefit them.
• Receive, sort and place mail in mailboxes accurately.
• Record all sales transactions completely and accurately in Point of Sale system.
• Pack contents for shipping using established procedures and products.
• Receive and prepare documents for printing.
• Operate all other software packages.
• Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.
• Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
• Perform end of day duties: reconciliation of cash and all other transactions accurately and in accordance with company policy and procedure.
• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner.
• General housekeeping duties.
• Other duties as assigned by management and ownership.

**Prior UPS Store experience preferred**

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills or ability to learn
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone and e-mail skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Notary public is a plus but not required
• Must be of a professional demeanor, ability to take constructive criticism in order grow and learn, be detail and results-oriented; capability to take directions effectively, work well with others, adapt to changing priorities and be able to work independently with little supervision.
• Ability to multi-task