Global Security Operations Center Manager

Job Description

Job Description

• Annual salary is $83,200

Our risk and consulting group, under Allied Universal® Enhanced Protection Services is hiring a Global Security Operations Center Manager. The Global Security Operations Center (GSOC) Manager plays a vital role within the Physical Security and Safety team, ensuring the maintenance of a safe and secure environment for employees, contractors, visitors, and guests. The Global Security Operations Center (GSOC) Manager will lead and oversee a shift-based team, provide strategic program oversight, policy and procedure development, as well as perform technical and project management.

RESPONSIBILITIES:

• Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders
• Support the Threat Intelligence requirement utilizing the intelligence cycle and effective vetting and validation processes to provide accurate, timely, relevant and actionable intelligence to stakeholders
• Lead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issues; selection and placement of GSOC staff; design and implement career development and performance improvement measures
• Drive process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration
• Maintain internal and external stakeholder relationships
• Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
• Supervise the implementation of new technologies and business processes to improve efficiency
• Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs; constant improvement of GSOC capabilities
• Build, lead, manage, and motivate teams in a dynamic, rapidly evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency at corporate sites
• Monitor and track key performance indicators (KPIs) as per client
• Ensure compliance with client expectations and policies, monitor assets, and make rapid notifications via mass communication tools to stakeholders
• Provide enterprise detection and coordinated response to physical security, safety and business continuity events
• Develop and maintain security-services performance metrics and related reports
• Provide assistance to field-based security specialists, site security facilitators, and program stakeholders
• Stay at front edge of industry best practices relating to control center security management and related services

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
• Bachelor’s degree in criminal justice, security management or a related field of study
• High school diploma with a minimum of seven (7) years of work experience in a security professional role
• Minimum of five (5) years of experience in corporate security or a similar role
• Minimum of two (2) years of experience leading and managing all aspects of a corporate control center
• Extensive experience and knowledge of various access control platforms, video management systems and incident management applications/software
• Understanding of security operations to include security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management
• Excellent oral and written communication skills; able to communicate clear and concisely when providing oral directives as well as written logs and reports
• Planning, organizing, and leadership skills
• Strong customer service and service delivery orientation
• Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures
• Able to manage multiple demands for priority
• Strong decision-making skills

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Master’s degree in Criminal Justice, Security Management, Public Safety, Cybersecurity, or related field of study
• Intelligence, military, law enforcement experience
• One or more of the following security industry certifications
• Certified Protection Professional (CPP)
• Physical Security Professional (PSP)
• Certified Emergency Manager (CEM)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.