Front Desk Receptionist/Patient Services Representative/PSR

Job Description

Job Description

Position Summary

We are seeking a dependable and patient-focused Patient Services Representative to serve as the primary point of contact for patients in a busy outpatient medical setting. The ideal candidate will provide excellent customer service, support front-desk operations, and ensure accurate patient registration, scheduling, and insurance verification.

Key Responsibilities

• Serve as the primary point of contact for patient relations both in person and via phone
• Greet patients, address concerns, and escalate issues when appropriate
• Perform patient check-in/check-out procedures
• Collect co-payments, issue receipts, and reconcile payments
• Verify and update patient demographics and insurance details in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and monitor referrals and insurance authorizations
• Manage patient and provider correspondence
• Explain clinic policies, procedures, and services to patients
• Maintain a clean and sanitized workspace following departmental guidelines

Required Qualifications

• Experience with medical insurance, referrals, and benefit plans
• Minimum 6 months recent experience in an outpatient clinic or medical office
• Ability to read, understand, and follow detailed verbal and written instructions
• Hands-on experience using CS-Link/Epic

Preferred Qualifications

• 2+ years of recent experience as a Patient Services Representative
• Knowledge of medical terminology

Company DescriptionAlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.

Company Description

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.