Job Description
Job DescriptionSalary: $70,500$75,000, Depending on Experience + Monthly Bonus
SEARCHABLE JOB TITLE:
Operations Manager Hospitality & Service | $70,500$75,000
JOB DESCRIPTION:
You Know How to Manage a Rush.
We Can Teach You the Dog Part.
A call-out leaves you short-staffed.
Three employees need direction at the same time.
A customer has a problem that needs to be solved now.
Something didn't get done on the previous shift.
You're watching labor, maintaining standards, coaching employees, handling the unexpectedand somehow keeping the operation moving.
Sound familiar?
If you've successfully managed a busy restaurant, hospitality business, or other high-volume service operation, you may already have much of the experience we're looking for.
The Wags Club is looking for an experienced Operations Manager to help lead the day-to-day operation of our luxury dog daycare and boarding resort in West Los Angeles.
$70,500$75,000 annual salary, depending on experience, plus monthly performance bonus.
Professional pet-care experience is not required.
We can teach you how our business cares for dogs.
We're looking for someone who already knows how to manage people and make a busy operation work.
What We Offer
$70,500$75,000 annual salary, depending on experience
Monthly performance bonus when targets are met
Medical, dental, and vision benefits
Bring your dog to work at no cost
A key leadership role with real day-to-day authority and responsibility
The opportunity to improve systems and develop employees
Advancement opportunities as The Wags Club grows
The Role
Think of this as the operational partner to our General Manager.
The General Manager oversees the location as a whole. You'll be deeply involved in what happens throughout the resort every dayemployees, staffing, workflow, client service, dog care, training, cleanliness, communication, and the countless details that determine whether an operation actually works.
If you've managed restaurants, much of this will feel surprisingly familiar.
Instead of a kitchen, dining room, bar, hosts, servers, and bussers, you'll be learning the operational areas of a dog daycare and boarding resort.
But the management fundamentals don't change.
You'll:
Oversee day-to-day resort operations
Lead employees, Team Leads, and supervisory staff
Make staffing and workflow decisions
Coach, train, develop, and hold employees accountable
Help onboard and develop new employees
Identify operational problems and implement practical solutions
Maintain high standards for service, cleanliness, safety, and organization
Resolve client concerns professionally
Oversee Front Office and dog-care operations
Support sales and revenue goals
Manage inventory and ordering
Oversee cash handling and transactions
Coordinate with vendors and service providers
Make day-to-day operational decisions independently
Step in wherever management involvement is needed to keep the operation running
We're Interested in the Manager Behind the Rsum
We're especially interested in someone who has been the person others turn to when a shift starts going sideways.
Someone who can walk into an operation and quickly see what's working and what isn't.
Someone who knows the difference between an employee who needs training, one who needs coaching, and one who needs accountability.
Someone who can be friendly and approachable without being afraid to manage.
And someone who doesn't wait for the General Manager to identify every problem and provide every solution.
Strong candidates will have:
Significant restaurant, hospitality, service, or operations management experience
Direct employee-supervision experience
Experience managing busy, high-volume operations
Strong training, coaching, and accountability skills
Excellent organizational and problem-solving ability
Confidence handling difficult employee and customer conversations
Strong judgment and initiative
The ability to remain calm when plans change quickly
Comfort working as a strong second-in-command
Genuine interest in learning professional dog care
Yes, It's a Dog Resort.
And yes, you'll need to become comfortable around a lot of dogs.
You'll learn our daycare, boarding, feeding, medication, grooming, and safety operations so you can effectively manage the employees responsible for them.
This is a hands-on management position. You'll need to understand the operation from the inside and occasionally step in when circumstances require it.
But we aren't hiring you to become a dog attendant.
We're hiring you to become an excellent Operations Manager who understands how the entire resort works.
The 24-Hour Responsibility
The Wags Club operates 24 hours a day, 365 days a year.
Our overnight team cares for boarding dogs after our doors close, and serious situations can occasionally require management attention outside normal working hours.
If you've managed a restaurant or other operation where a staffing problem, alarm, equipment failure, or serious employee issue didn't necessarily respect your scheduled hours, you probably understand the distinction.
We're not looking for someone to be working around the clock.
We are looking for a manager who understands the responsibility that comes with helping lead a 24-hour operation.
Ready to Trade the Dinner Rush for Something Different?
If you've built strong management skills in restaurants, hospitality, or another high-volume service business and you're ready to see how far those skills can take you in an entirely different industry, we'd like to hear from you.
Apply through this listing with your resume.
Professional pet-care experience is not required. Strong management experience is.