Job Description
The leader in medical device manufacturing is looking to hire a permeant Field Support Engineer remote in the California Bay area. This Field Support Engineer will provide in depth technical and customer support of their pharmacy automation products and should have experience in robotics, automation machinery or some relevant space. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.
Key Responsibilities
- Deliver exceptional customer service and technical problem resolution at client sites
- Maintain equipment and proactively resolve potential issues to maximize uptime
- Train customers on operation and maintenance of pharmacy automation systems
- Respond to service requests within SLA requirements
- Collaborate with service teams to resolve complex technical issues
- Assist with new automation installations as needed
- Document issues and resolutions in Salesforce Field Service Lightning
- Provide product feedback to drive continuous improvement
Must Haves:
- At least 3 years of field service experience
- Valid driver's license and clean driving record
- Live within commutable distance of San Jose CA
- Strong customer service orientation
- Proficiency with Windows operating systems and Microsoft Office
- Knowledge of computer networking, router/switch configuration, and file management
- Strong mechanical aptitude and ability to use hand tools for complex equipment service
- Experience with digital multi-meters and electrical testing equipment
- SQL knowledge a plus
Starting base pay of $35.00 - $40.00 per hour + fleet vehicle, company card, company laptop and phone, and full benefits.