Job Description
Job DescriptionAbout the Role
As a Product Quality Engineer (PQE), you will serve as the technical bridge between customers
and internal engineering teams, ensuring product quality performance and customer satisfaction.
You’ll lead quality investigations, drive root‐cause analysis, and champion continuous
improvement across the entire product portfolio. In this role, you’ll collaborate closely with
design, manufacturing, reliability engineering, and customer support teams—owning product
quality performance. This position is ideal for someone who thrives on solving complex
technical problems, influencing cross‐functional teams, and elevating product quality through
data-driven decision-making. Key Responsibilities
• Lead customer complaint investigations using structured problem-solving methods (8D, 5
Whys, Ishikawa).
• Coordinate cross-functional teams (product engineering, reliability, manufacturing, test)
to identify root causes and implement corrective actions.
• Manage failure analysis requests and communicate findings clearly and professionally.
• Support customer audits, quality reviews, and qualification activities.
• Monitor field return trends, reliability indicators, and customer quality metrics Analyze
test data, yield trends, and process indicators to proactively identify risks.
• Prepare and deliver customer-facing quality reports and presentations.
• Drive systemic improvements to reduce defects, improve robustness, and enhance
customer satisfaction.
• Collaborate with manufacturing and engineering teams to strengthen process controls and
test coverage.
• Champion best practices in quality engineering and customer communication.Required Qualifications
• Bachelor’s degree in electrical engineering, Materials Science
• 12+ years experience in semiconductor quality, product engineering, reliability, or
manufacturing.
• Strong understanding of semiconductor devices, wafer fabrication, assembly/test
processes, and reliability mechanisms.
• Proficiency with data analysis tools (JMP, Python, MATLAB, Excel) and statistical
methods (SPC, DOE).
• Excellent communication skills with the ability to explain complex technical issues to
both technical and non-technical audiences.Preferred Qualifications
• Experience supporting automotive, industrial, or high-reliability customers (AEC-Q100,
ISO 26262).
• Familiarity with FA techniques (SEM, FIB, OBIRCH, EMMI) and reliability testing.
• Background in customer-facing roles or account support.
InstantServe is Proud to be an EOE and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. Applicants with disabilities that require accommodation or assistance in a position please call 202-701-1667 or email contact@iserveworld.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online.