Job Description
Job Description
We are looking for a Help Desk Analyst to deliver on-site tier one technical assistance and dependable end-user support for a busy architecture environment in San Francisco, California. This is a contract position is ideal for someone who enjoys solving day-to-day IT issues, maintaining smooth office technology operations, and providing a high level of service in a fast-moving workplace. The role requires a hands-on, detail-oriented individual who can communicate clearly, manage competing priorities, and contribute to a positive support experience for employees and teams.
This contract requires on-site between both the Oakland and San Francisco offices.
Responsibilities:
• Provide first-level technical support for hardware, software, and workplace technology issues, resolving incidents efficiently and escalating complex problems when needed.
• Manage service desk requests from intake through closure, ensuring timely follow-up, accurate updates, and strong customer service throughout the support process.
• Support Windows and Mac-based desktops and laptops by diagnosing user issues, performing basic troubleshooting, and restoring functionality with minimal disruption.
• Maintain user accounts and access within Active Directory, including routine updates, permissions support, and account-related assistance.
• Deliver on-site audio-visual and meeting room support to help presentations, conferences, and daily collaboration tools run smoothly.
• Assist with office technology operations across assigned work locations and provide remote support to additional teams when required.
• Coordinate device setup, workstation readiness, and general technical onboarding support for employees and contractors.
• Contribute to operational continuity by documenting recurring issues, tracking solutions, and helping improve support processes over time.tie
• At least 2 years of experience in help desk, desktop support, or a similar end-user support role.
• Experience with first level diagnostics and support for Microsoft M365 applications, Windows OS, MacOS, and various IT Support Specialist skills, including provisioning and troubleshooting user accounts in Microsoft Active Directory services
• Working knowledge of Active Directory administration for user accounts, access updates, and basic support tasks.
• Ability to perform structured troubleshooting for common hardware, software, and connectivity issues.
• Experience working with service desk ticketing systems and managing multiple requests in an organized manner.
• Strong verbal and written communication skills with a consistent focus on professionalism and user support.
• Comfortable working in a permanent on-site setting and handling shifting priorities based on business needs.