Job Description
Job DescriptionSalary: $85K - $110K per year
About Us
South Bay Solutions is a high-precision machine shop, making parts for semiconductor, medical devices, and advanced tech hardware. Our tolerances are measured in microns, our equipment is top-of-the-line, and our team is passionate about quality craftsmanship.
Position Summary
The Strategic Accounts Program Manager is responsible for managing and supporting assigned customer accounts, ensuring accurate data management, effective cross-functional coordination, and on-time delivery of customer orders. This role serves as a key liaison between customers and internal teams, driving operational efficiency, issue resolution, and continuous process improvement.
Key Responsibilities
- Build and maintain strong relationships with key stakeholders, including executives, internal teams, customers, and external partners, to ensure alignment with program objectives.
- Proactively identify risks and issues that may impact product delivery and develop mitigation strategies to address them effectively.
- Facilitate clear, consistent, and transparent communication across teams and with customers by providing regular updates on customer status, milestones, schedules, and risks.
- Identify and recommend opportunities for process improvements and operational efficiencies within the department.
- Manage customer relationships while exercising sound judgment and independent decision-making to ensure customer parts are delivered accurately and on time.
- Download, analyze, and reconcile customer data to ensure accuracy across customer portals and internal MRP systems.
- Maintain and update customer order and part status within the MRP system.
- Collaborate cross-functionally with internal departments to track orders, manage escalations, and ensure timely resolution of customer issues.
- Support incoming calls and emails by responding directly or routing inquiries appropriately.
- Partner with Accounts Receivable to resolve customer billing disputes and discrepancies.
- Process RMA requests, including coordination and issuance within internal systems.
- Perform additional job-related duties as required and assist with mentoring Program Managers by sharing best practices and standardized methods.
Education and Experience
- High School Diploma or equivalent required.
- Minimum of five (5) years of relevant experience.
- Knowledge of raw materials and supplier lead times.
- Understanding of manufacturing cycle times.
- Experience with production planning and inventory management.
Desired Skills
- Strong working knowledge of Epicor ERP systems preferred.
Schedule
- 8 hour shift
- Monday to Friday
Benefits:
- Health Insurance (Medical/Dental/Vision) paid 100% for employees
- Life insurance policy
- Safe Harbor 401(K) plan
- 401(K) match
- Paid time off (vacation/sick/holidays/floating holiday)
- Referral program