Desktop Support Analyst | Mac-Heavy Environment | Onsite (Mountain View)

Job Description

Location: Mountain View, CA (5 days onsite)

Type: Contract

Overview

Hands-on Desktop Support role in a fast-paced corporate IT environment. Mac-heavy environment, but still supporting both Mac and Windows systems. Strong focus on desk-side troubleshooting, ticket resolution, and day-to-day employee support.

Key Responsibilities

• Troubleshoot hardware, software, and connectivity issues
• Manage ticket queue (ServiceNow)
• Provide desk-side support (devices, peripherals, setups)
• Support laptop lifecycle (imaging, repairs, secure wipes)
• Support iOS and Android devices
• Assist with VPN, Wi-Fi, and user access issues

Requirements

• 3–5+ years Desktop Support experience
• Strong Mac + Windows troubleshooting (required)
• Experience in corporate IT environments
• ServiceNow or similar ticketing tools
• Basic networking + Active Directory knowledge
• Strong communication skills

Nice to Have

• Walk-up / technobar support
• Citrix / VDI exposure
• JAMF, Intune, or other MDM tools

Apply

If you’re strong on Mac but comfortable supporting both environments, apply now.