Job Description
Job Description
Unigen, headquartered in Newark, California, is a trusted partner for businesses seeking to power their next generation of products. Founded in 1991, we've grown into a leading provider of electronics manufacturing services (EMS), offering a comprehensive suite of solutions from design and manufacturing to supply chain management. From advanced memory modules to high-density storage devices, our solutions are engineered to meet the demanding needs of today's technology landscape. Our commitment to quality and innovation ensures that our partners have the tools they need to succeed.
At Unigen, you'll have the opportunity to work on cutting-edge projects and make a real difference. Working at Unigen means you'll be surrounded by other innovative companies, have access to top talent, and be close to world-class resources. We offer competitive compensation and a comprehensive benefits package, including 401(k) matching. This location, combined with our benefits, provides a unique advantage for those looking to thrive in the semiconductor industryApplication Support Specialist (Atlassian: JIRA, Confluence)
Title: Application Support Specialist
Department: IT
Reports To: IT Manager
Overview: Provide day-to-day support for JIRA and Confluence users by resolving issues, managing access, and ensuring smooth operation of Atlassian tools to support business and project workflows.
Key Responsibilities
User Support & Ticket Handling
- Serve as the first point of contact for JIRA and Confluence support requests
- Troubleshoot user issues related to access, navigation, and functionality
- Resolve tickets within defined SLAs or escalate when necessary
System Administration (Basic)
- Manage user access, permissions, and group assignments
- Create and maintain projects, spaces, dashboards, and basic workflows
- Assist in configuration of templates and standard structures
User Guidance & Training
- Provide guidance on best practices for using JIRA and Confluence
- Support onboarding of new users
- Create and maintain user guides, FAQs, and knowledge base articles
System Maintenance
- Ensure data consistency and proper usage of fields, labels, and structures
- Perform routine audits (inactive users, outdated spaces, etc.)
- Support system clean-up activities
Collaboration
- Work with Atlassian Administrator or IT team on escalated issues
- Communicate recurring issues or user pain points
- Support small improvement initiatives as needed
Qualifications
Education
- Bachelor’s degree in Information Systems, Business, or related field (or equivalent experience)
- 1–3 years of experience supporting business applications or IT systems
- Experience with JIRA and/or Confluence preferred
Skills
- Basic understanding of JIRA projects, workflows, and issue types
- Familiarity with Confluence spaces and page management
- Strong troubleshooting and customer service skills
- Good communication and documentation abilities
- Attention to detail and organization