Job Description
Job DescriptionLocation: In Person / Ontario, CA
Schedule: Monday - Friday 8:00 AM - 5:00 PM
About the Role
At Ashtel Studios, customer experience is an integral part of what we do. We’re looking for someone sharp, organized, and genuinely people-focused to own that experience from start to finish. This role sits at the center of our operations, working across E-Commerce, Sales, Production, and QA. You won’t just answer questions—you’ll solve problems, spot patterns, and help improve how we show up for our customers every day.
What You’ll Do
- Serve as the primary point of contact across email, phone, and third-party marketplaces, handling inquiries with speed, clarity, and professionalism
- Own customer resolutions end-to-end, including product replacements and issue tracking
- Partner with fulfillment and production to troubleshoot and resolve order discrepancies quickly
- Coordinate and ship product samples for Sales, Production, and Design teams while maintaining clean, accurate inventory records
- Surface customer insights and trends to E-Commerce, Sales, and QA teams to help drive smarter decisions
- Support reporting, data entry, and ongoing customer follow-ups
- Keep internal operations running smoothly by assisting with office supply management and light administrative needs
- Maintain a clean, organized, and welcoming front-of-house environment
What We’re Looking For
- Strong communicator with a clear, professional tone (written and verbal)
- Highly organized with strong attention to detail
- Proactive problem-solver who doesn’t wait to be told what to fix
- Comfortable juggling multiple priorities in a fast-paced environment
- Team-oriented, but capable of owning responsibilities independently
- Bilingual skills are required
Why This Role Matters
This is not a passive support role. You’ll directly influence customer satisfaction, retention, and brand perception—while helping internal teams operate more efficiently. If you’re someone who likes being in the middle of everything and making things run better, you’ll thrive here.