Job Description
Job Description
About Monster Laundry
Monster Laundry is a full-service laundry center providing self-service, wash-dry-fold, and delivery services to individuals, families, and businesses in the Sacramento area. We pride ourselves on maintaining a clean, safe, and welcoming environment. Our team culture values engagement, collaboration, diversity, and integrity, and we believe in rewarding exceptional performance.
Position Overview
The Laundry Center Attendant plays a vital role in supporting Monster Laundry’s operations by delivering outstanding customer service, maintaining cleanliness, and ensuring efficient processing of wash-dry-fold orders. This position reports directly to the Chief Operating Officer.
Key Responsibilities
- Customer Service:
- Greet and assist customers with self-service machines and wash-dry-fold inquiries.
- Investigate and resolve customer complaints professionally and promptly.
- Refer potential new customers to the sales department for business development.
- Operations and Productivity:
- Accurately process wash-dry-fold orders to maintain high-quality standards.
- Monitor order flow and ensure efficient use of equipment and time.
- Assist in inventory tracking for laundry supplies.
- Facility Maintenance:
- Maintain a consistently clean, safe, and welcoming facility, including machines, floors, and common areas.
- Conduct daily cleaning of laundromat equipment, premises, and surrounding grounds.
- Report maintenance issues or equipment malfunctions immediately.
Qualifications
- Basic understanding of customer service principles and a strong commitment to customer satisfaction.
- Exceptional attention to detail, particularly in cleaning and order processing.
- Ability to lift up to 30 pounds repeatedly.
- Availability to work 5–20 hours per week during operating hours, including Saturdays and Sundays.
- Reliable and punctual with strong time management skills.
- Good communication skills, both verbal and written.
- Ability to work independently and as part of a diverse team.
Preferred Skills
- Previous experience in a laundry, housekeeping, or service environment.
- Basic knowledge of laundering standards and garment care.
Compensation and Benefits
- Hourly Wage: $18.00 per hour (after trial period)
- Retirement: Eligibility for Monster Laundry’s 401(k) Retirement Plan after a 90-day probation period.
- Paid Sick Leave: Accrual of 5 days paid sick leave (PSL) annually.
- Employee Perks: Weekly free personal laundry service for one load (washing/drying/products included).
- Flexible Scheduling: Work hours scheduled to accommodate availability and business needs.
- Equal Opportunity Employer: Monster Laundry values diversity and provides equal employment opportunities to all.
Work Environment
- Fast-paced and customer-facing.
- Requires standing for extended periods, bending, lifting, and working with cleaning agents.