Personal Injury Case Manager

Job Description

Job DescriptionALL APPLICATIONS WILL REMAIN CONFIDENTIAL – APPLY WITH CONFIDENCEPersonal Injury Case Manager

Century City, California | Full-Time

About J&Y Law

J&Y Law is one of Southern California's fastest-growing Plaintiff Personal Injury and Elder Abuse law firms. We are dedicated to delivering exceptional legal representation while providing an outstanding client experience. Our success is driven by a team of professionals who are committed to excellence, collaboration, and continuous improvement.

We are currently seeking an experienced Personal Injury Case Manager to join our growing Pre-Litigation Department. This position is ideal for someone who thrives in a fast-paced environment, enjoys working directly with clients, and takes pride in moving cases efficiently while delivering exceptional service.

If you are looking for a firm that values its employees, invests in technology and training, and offers opportunities for long-term career growth, we encourage you to apply.

Why Join J&Y Law?

At J&Y Law, we believe our employees are our greatest asset. We foster a collaborative, professional environment where every team member has the opportunity to grow and succeed.

Benefits

• Competitive salary
• Medical, Dental, and Vision Insurance
• 401(k) with Employer Matching
• Paid Holidays
• Paid Time Off
• Paid Parking
• Ongoing Training and Professional Development
• State-of-the-Art Technology and Litify Case Management Software
• Opportunities for Career Advancement
• Collaborative and Supportive Team Environment

Position Summary

The Personal Injury Case Manager is responsible for managing an active caseload from intake through settlement while serving as the primary point of contact for clients throughout the life of their case.

This role requires exceptional communication, organization, and problem-solving skills. The ideal candidate will ensure each case progresses efficiently, clients remain informed, and all deadlines and firm standards are consistently met.

Essential Duties and ResponsibilitiesClient Management

• Contact newly assigned clients within 24 hours of receiving the case assignment.
• Build strong relationships with clients by providing compassionate, professional service.
• Maintain regular communication with clients throughout the duration of the case.
• Educate clients regarding the claims process and set appropriate expectations.
• Promptly respond to client calls, emails, and text messages.
• Maintain detailed notes documenting all client communications.

Case Management

• Review all new case files for completeness and accuracy.
• Obtain missing documents and supporting evidence.
• Coordinate medical treatment and referrals when appropriate.
• Monitor treatment progress and identify additional treatment needs.
• Review police reports, medical records, and supporting documentation.
• Ensure all cases continue moving efficiently through each stage of the pre-litigation process.

Insurance and Claims

• Communicate with insurance adjusters, medical providers, lien holders, and vendors.
• Assist clients with property damage claims, rental vehicles, and loss-of-use issues.
• Submit MedPay documentation when applicable.
• File Government Tort Claims within statutory deadlines.
• Calendar all applicable deadlines in the firm's case management system.

Serious Injury Cases

• Identify Serious Injury (SI) cases requiring immediate attorney review.
• Coordinate the collection of police reports, policy limits, witness statements, photographs, videos, and other critical evidence.
• Assist with Pre-Procedure Evaluations (PPEs), including obtaining records, bills, estimates, policy limits, ISO reports, and Criminal Background Checks when required.
• Coordinate with Records Clerks to obtain prior medical records and documentation.

Documentation & Case Progression

• Maintain accurate and organized electronic case files.
• Update Litify with all case activity and communications.
• Scan, upload, and organize documents promptly.
• Ensure all case milestones and deadlines are properly documented.
• Work closely with attorneys and support staff to move cases toward settlement.

Additional Responsibilities

• Participate in settlement preparation and negotiations as directed by an attorney.
• Seek opportunities to enhance the client experience and encourage client reviews.
• Maintain professionalism and confidentiality at all times.
• Perform additional duties as assigned.

QualificationsRequired

• Previous Plaintiff Personal Injury Case Management experience.
• Strong understanding of California Personal Injury claims.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Exceptional customer service skills with compassion and empathy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail.
• Ability to work independently while collaborating effectively with a team.

Preferred

• Experience using Litify or Salesforce-based case management software.
• Bilingual (English/Spanish) preferred.
• Experience handling Serious Injury cases.
• Knowledge of MedPay, UM/UIM, Government Claims, and lien resolution.

What Makes You Successful

The ideal candidate is someone who:

• Takes ownership of their caseload.
• Communicates professionally and proactively.
• Is organized and detail-oriented.
• Thrives in a fast-paced environment.
• Demonstrates sound judgment and problem-solving skills.
• Builds trust with clients and coworkers.
• Maintains a positive, team-first attitude.
• Is committed to continuous learning and professional growth.

Our Core Values

Every member of our team is expected to demonstrate the following values:

• Client Service
• Quality Work Product
• Continuous Improvement
• Teamwork
• Respect
• Loyalty

Join J&Y Law

If you are passionate about helping injured individuals, enjoy working in a collaborative environment, and want to build a rewarding career with one of Southern California's fastest-growing Plaintiff Personal Injury law firms, we encourage you to apply.

All applications will remain strictly confidential.