Job Description
Job DescriptionDescription:
OPERATIONS – Oversight, Sales & Execution
? Oversee all daily operations and sales performance across assigned stores or region
? Ensure consistent execution of operating systems, checklists, and SOPs
? Identify operational and execution gaps and implement corrective action plans
? Drive regional sales growth through execution of service standards, upselling behaviors, and promotional initiatives
? Support labor planning to reduce labor percentage while maintaining service standards
? Monitor and improve workflow efficiency and operational productivity
? Ensure accurate opening, closing, and shift-leadership execution across all locations
? Escalate safety, maintenance, or compliance issues promptly and appropriately
FINANCIAL PERFORMANCE – Sales, Labor & Waste Control
? Ensure increased sales performance across the assigned region through leadership accountability and execution
? Monitor and actively work to reduce waste percentage through inventory control, FIFO execution, and training
? Support initiatives to lower labor percentage through effective scheduling, deployment, and productivity standards
? Track and review key performance indicators including sales, labor, waste, and cost trends
? Hold store leadership accountable to financial goals and corrective action plans
LEADERSHIP – Development & Accountability
? Develop, mentor, and support KICs and leadership team members
? Reinforce consistent leadership presence, professionalism, and accountability standards
? Support onboarding, training, and long-term development of leadership roles
? Partner with Operations leadership and HR on performance management when required
? Promote a respectful, consistent, and team-first culture across all locations
SERVICE – Brand & Guest Experience
? Ensure Kreation service standards are consistently executed across all stores
? Drive proactive service and sales-focused guest engagement behaviors
? Support resolution of escalated guest concerns professionally and promptly
? Reinforce execution of Kleanse programs, promotions, incentives, and sales initiatives
SELECTION – Product & Inventory Standards
? Ensure FIFO, merchandising, and inventory standards are consistently followed
? Monitor PAR levels, product availability, and waste trends
? Support accurate receiving procedures and discrepancy reporting
? Drive inventory optimization and waste reduction efforts across the region
STYLE – Look & Feel Consistency
? Ensure adherence to Kreation Look & Feel standards
? Conduct walkthroughs to verify cleanliness, organization, and brand presentation
? Ensure equipment maintenance standards are followed
? Communicate facility, equipment, or presentation issues promptly
EXCELLENCE – Compliance, HR & Communication
? Ensure compliance with all company policies and procedures
? Serve as the primary communication point for HR-related issues within the assigned region
? Ensure accurate and timely documentation for each store, including performance, incidents, and corrective actions
? Support health, safety, labor, and sanitation compliance standards
? Maintain clear, consistent communication with Operations leadership and store teams
? Review operational reports, sales data, and metrics as assigned
? Perform additional duties as directed by the Director of Operations or Operations Manager
Requirements: