Job Description
Job DescriptionIT Service Desk Technician
Location: San Diego, CA
Employment Type: 6-month Contract
Work Environment: Primarily remote support (90%) with occasional onsite responsibilities
Compensation: $22-26/hr
About the Opportunity
LHH Recruitment Solutions is partnering with a well-established organization seeking a customer-focused IT Service Desk Technician to join their team. This role serves as the central point of contact for all IT-related support requests, providing first-line technical assistance across a distributed enterprise environment.
This is an excellent opportunity for a motivated IT professional who thrives in a fast-paced, service-driven environment and enjoys solving technical challenges while delivering a high level of customer support.
Position Overview
The IT Service Desk Technician is responsible for delivering front-line technical support via phone and remote tools (approximately 90% of the role), assisting end users with hardware, software, and connectivity issues. This role requires strong troubleshooting capabilities, effective communication skills, and the ability to manage multiple support requests while meeting established service level agreements (SLAs).
Key Responsibilities
- Serve as the primary point of contact for incoming IT support requests via phone, voicemail, and ticketing system
- Manage, track, and resolve incidents using the IT Service Management platform
- Monitor and triage ticket queues, ensuring timely assignment and escalation of issues
- Provide first-level technical support across all locations, including:
- PC hardware and peripherals
- Microsoft Windows 10 and Office 365
- Network connectivity, VPN access, and printers
- Mobile devices and telephony systems
- Proprietary and business-critical applications
- Resolve 70-80% of support requests at first contact, escalating complex issues when necessary
- Administer user access, including AS400/Client Access accounts, and troubleshoot printing and Windows-related system issues
- Collaborate with internal IT teams to ensure effective issue resolution and communication
- Follow established escalation procedures for critical incidents and outages
- Proactively communicate system issues, outages, or changes that may impact service volume or availability
- Create and maintain knowledge base documentation for end users and IT staff
- Ensure all tickets are updated, documented, and resolved in accordance with SLAs
- Adhere to company policies, IT standards, and professional code of conduct
Qualifications
Required:
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 3+ years of IT support or Service Desk experience in a professional environment
- Demonstrated commitment to delivering exceptional customer service
- Strong troubleshooting skills across:
- Windows operating systems (Windows 10)
- Microsoft Office 365 suite
- Web browsers (Chrome, Edge)
- Endpoint security/antivirus tools
- Experience supporting:
- Hardware and peripherals
- Printers and print services
- VPN and network connectivity
- Mobile devices and telephony systems
- Working knowledge of IT security best practices
Preferred:
- CompTIA A+, Network+, or HDI certification
- Experience working with enterprise ticketing systems
- Familiarity with AS400/Client Access environments
Key Skills & Competencies
- Strong verbal and written communication skills
- Ability to multi-task and prioritize in a high-volume, deadline-driven environment
- Self-starter with a proactive approach to learning new technologies
- Excellent documentation and knowledge-sharing skills
- Strong collaboration and team-oriented mindset
Work Environment & Requirements
- Primarily remote/phone-based support with occasional onsite user assistance
- Ability to lift and transport IT equipment (PCs, monitors, peripherals)
- Prolonged periods of sitting and computer use
- Occasional travel (up to 10%) within the San Diego area or for training
- Availability for after-hours, weekend, or holiday support as needed
Why Work with LHH Recruitment Solutions
At LHH Recruitment Solutions, we connect top talent with leading organizations. This opportunity offers the chance to join a collaborative IT team where you can build technical expertise, contribute to operational excellence, and grow your career in IT support.
Benefit Offerings:
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate t o https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Pay Details: $22.00 to $26.00 per hour
Search managed by: Scott McKeen
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.