E-Commerce Customer Service Representative
ASIA INTERNATIONAL, INC.
Long Beach, CA, USA
6/14/2022
Full Time
Job Description
Job Description
Job duties and responsibilities include but are not limited to:
- Assist customers with questions regarding the website including product details, shipping, cooking instructions, etc.
- Confirm orders that have been placed
- Resolve any issues customers may experience with their package or product
- Create and confirm shipping labels; resolve any FedEx delays
- Respond to customer service emails, calls, and text messages
- Input and update orders
- Assist with marketing emails
- Add new products to Shopify
- Projects as assigned
- Assisting manager with Marketing strategies as needed
- Assist with launching new products
- Social media postings
- Respond to Google Reviews
Hours: Monday – Friday 7am – 3:30pm
Ideal candidate must have:
- Excellent written and verbal communication skills
- Excellent computer and technology platform skills
- Resourceful, independent, and a problem solver
- Outstanding attention to detail and accuracy
- 1-2 years of experience in web management or E-Commerce support role
- Must be detail oriented, well organized, and capable of working independently
Preferred Qualifications:
- DropBox
- Buffer
- Omnisend
- Shopify
- Microsoft Office