Job Description
Job Description
Job Description
Highly motivated individuals who are capable of creating a positive customer experience, by providing professional and efficient telephone support for inquiries, problem resolution, special orders, and process improvement recommendations.
Essential Duties & Responsibilities:
- Critical listening skills combined with patience and genuine empathy
- Ability to clearly assess a situation and initiative to improve the customer experience
- Maintain the self-esteem and respect of the customer while explaining the best options or best practice applicable to their inquiry or concern
- Confident performing under pressure in a fast paced environment
- Intermediate to advanced computer skills using: Microsoft Windows, Office Suite, Web-based applications ERP and EDI.
- Telephone functionality, etiquette and interaction skills and above standard oral and written communication abilities and effective conflict management and problem resolution. Pleasantly greeting/meeting visitors, reporting any suspicious activities.
- Receive and respond to incoming telephone calls for customer support to identify the type of inquiry or concern and provide customers with product and/or service information as needed
- Research and acquire important information when following up with a customer inquiry that could not be given immediate resolution
- Assist in identifying and tracking trends that impact daily operations and/or potentially improve the overall level of customer service
- Ensure orders are processed in a timely manner and that order confirmations are returned within 24 hrs. of receipt of order or the Customer is contacted with an explanation.
- Assist in preparing weekly production/order shipping spreadsheet. Coordinate to ensure all orders are fulfilled 100%.
- Set up outbound shipments with 3rd party logistics suppliers. Coordinate shipments with in a way to achieve on-time delivery as well as minimize freight costs
- Be a member of Product Recall Team. Know how to trace forward shipments to customers
- Track Dean’s inventory on daily bases and update production in timely manners
- Implement and monitor programs as directed by management, and see the programs to completion
- Scan bills and upload on team site
- Tracks purchase orders, confirm lead times, delivery dates, and update online
- Maintain Cintas First Aid supplies by checking inventory biweekly and order accordingly
- Serve as the liaison among departments, communicating needs and concerns so they can be handled expeditiously
- He/She participates on the Quality System implementation and cooperates with SQF Practitioner
- He/She reports food safety and quality problems to personnel with the authority to initiate actions.
- Other duties and responsibilities as assigned
Requirements
- Good communication and organizational skills.
- Highly organized, detail-oriented, and able to manage multiple tasks in a production-driven setting.
- A proactive, collaborative team player with solid problem-solving and follow-through skills.
- Ability to maintain confidentiality and handle sensitive operational information responsibly.
- Proficient Verbal and Written English Communication Skills
- Strong written and verbal communication skills; bilingual English/Spanish highly preferred.
Why Join Our Team:
- Opportunity to contribute to a growing, mission-driven food company.
- Work closely with a collaborative, passionate team.
- Gain hands-on experience in all aspects of procurement and sourcing in the specialty food sector.
- Benefits: Health, Dental, Vision
- Paid Holidays
- PTO (Vacation and Sick)
Next Steps: We do things a little different in our hiring processes. Here's what to expect
- (Screening Email) You will receive an email with 3-5 screening questions
- (Video Interview) You will meet the hiring manager and discuss the role
- (Final Interview) Interview on-site with the team
- Reference Check