Job Description
Position Overview
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Senior Staff Platform Engineer / Subject Matter Expert (SME) in infrastructure security management and services for core cloud services (MDM, RIQ, RDM, and other foundational components). This role acts as a first line of architectural authority for investigation, troubleshooting, and strategic resolution of complex service reliability issues pertaining to DevSecOps, extending beyond reactive measures to proactive platform hardening.
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Key Responsibilities
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- Design, implement, and manage infrastructure as code (IaC) solutions using tools such as Crossplane, Terraform, and Helm Charts to provision and manage cloud resources -this is a must-have for the role.
- Collaborate with product managers, developers, InfoSec, and other stakeholders to define platform requirements, scope, and priorities.
- Collaborate with development, operations, and quality assurance teams to streamline the software delivery process and ensure high-quality releases.
- Monitor, troubleshoot, and optimize the performance and cost of our DevOps tools and platforms to ensure reliability, availability, and scalability.
- Design zero downtime maintenance strategies for fleets of kubernetes clusters and cloud resources.
- Evaluate industry trends and recommend new tools, technologies, and best practices to improve our DevOps processes and workflows.
- Mentor junior platform engineers providing guidance, mentorship, and support to foster their growth and development.
- Act as a force multiplier to engineers and development teams by providing expert guidance on integrating with the internal platform, best practices, tools, and methodologies.
- Collaborate with security teams to integrate security controls and best practices into our DevOps processes and infrastructure.
- Document technical designs, procedures, and configurations to ensure knowledge sharing and maintain system integrity.
- Contribute to a culture of innovation, collaboration, and continuous improvement within the TechOps team and across the organization.
- Eliminate toil through the automation of existing processes with modern tooling including AI tools and agentic workflows.
- Participate in 12 hour on-call rotation
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Qualifications:
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- Bachelor's degree in Computer Science, Engineering, or related field; or equivalent work experience.
- 8 to15 years of experience working as a Cloud Engineer, or similar role, with a strong background in software development and infrastructure operations.
- Proficiency with containerization technologies (Docker, Kubernetes) and orchestration tools.
- Proficiency with declarative management tools such as Terraform, Crossplane, or Cloud Formation.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Experience in scripting and programming languages such as Go, Python or Bash.
- Hands-on experience with CI/CD tools such as Jenkins or ArgoCD.
- Exceptional troubleshooting and problem-solving skills, with the ability to quickly diagnose and resolve technical issues.
- Exceptional communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
- Proven track record of driving process improvements and implementing best practices in DevOps methodologies.
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Preferred Qualifications:
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- Experience with monitoring and logging tools such as Prometheus, Grafana, or OpenTelemetry.
- Knowledge of security best practices and compliance requirements in cloud environments.
- Experience with agile development methodologies and DevOps practices in a fast-paced, dynamic environment.
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