Job Description
Job DescriptionLead One of Los Angeles' Most Respected Independent Home Improvement CentersSince 1949, Vermont Outlet True Value Home Improvement Center has proudly served homeowners, contractors, apartment owners, property managers, local businesses, USC students, and DIYers throughout Los Angeles.
For more than 75 years, we've earned our reputation through knowledgeable service, quality products, and helping customers solve real problems. Even after two Home Depot stores opened nearby, our business continued to grow because our customers value personal relationships, expert advice, and exceptional service.
We were honored with True Value's "Best Hardware Store in Town" award and meet the Home Improvement Center classification standards established by the North American Hardware and Paint Association (NHPA).
At Vermont Outlet, we treat our Associates like partners. We believe great ideas come from every member of our team, and we encourage initiative, accountability, teamwork, and continuous improvement.
If you're looking for an opportunity to lead an established business where your decisions matter and your contributions are recognized, we'd love to meet you.
Position SummaryThe Store Manager is responsible for leading the daily operations of the Vermont Outlet. Working closely with ownership, you will oversee store operations, coach and develop Associates, drive sales growth, manage inventory, and ensure every customer receives the outstanding service that has defined Vermont Outlet for more than 75 years.
This is a hands-on leadership position. You'll spend your time on the sales floor coaching your team, helping customers, solving problems, and continuously improving store performance.
Unlike large corporate retailers, you'll have the opportunity to make meaningful decisions, influence the direction of the business, and build long-term relationships with customers and Associates alike.
Work ScheduleThis is a full-time exempt leadership position.
Store Managers are expected to work the hours necessary to successfully operate the business, including occasional evenings, weekends, holidays, and overtime.
Typical store hours are:
- Morning Shift: 7:00 AM – 4:00 PM
- Evening Shift: 9:30 AM – 6:30 PM
The schedule generally includes five days per week, including at least one weekend day.
Key ResponsibilitiesLeadership & Team Development
- Lead, coach, mentor, and motivate Associates.
- Foster a positive, respectful, team-oriented work environment.
- Recruit, interview, hire, onboard, and develop new Associates.
- Conduct performance coaching and evaluations.
- Coordinate True Value University (TVU) training and on-the-job training.
- Promote teamwork, accountability, and continuous improvement.
Customer Experience
- Lead by example in delivering outstanding customer service.
- Build relationships with homeowners, contractors, apartment managers, USC students, and neighborhood customers.
- Resolve customer concerns professionally and promptly.
- Ensure every customer leaves with the right products and solutions.
Store Operations
- Oversee daily operations and workflow.
- Ensure departments remain clean, organized, and fully stocked.
- Maintain merchandising standards throughout the store.
- Supervise receiving, inventory control, pricing, and merchandising.
- Ensure compliance with company policies and safety standards.
Sales & Business Development
- Drive sales growth and profitability.
- Analyze store performance and identify opportunities for improvement.
- Work closely with ownership to achieve sales and operational goals.
- Encourage suggestive selling and strong product knowledge.
- Support marketing initiatives and community involvement.
Administrative & Financial Responsibilities
- Oversee daily cash management and store reporting.
- Monitor inventory levels and purchasing.
- Assist ownership with budgeting and operational planning.
- Maintain accurate records and operational procedures.
- Ensure compliance with all company policies and applicable laws.
QualificationsWe're looking for someone who:
- Has outstanding customer service and leadership skills.
- Has a positive attitude and strong work ethic.
- Leads by example and enjoys working alongside the team.
- Has excellent communication and problem-solving abilities.
- Is organized and able to manage multiple priorities.
- Can work independently with minimal supervision.
- Is available to work a flexible schedule, including one weekend day.
- Has strong computer skills, including Microsoft Word, Excel, Outlook, email, and point-of-sale systems.
- Has good math and analytical skills.
- Has experience with inventory management and merchandising.
- Has at least five years of management experience in a hardware store, home improvement center, lumberyard, building materials supplier, or related retail environment.
- Has strong knowledge of hardware, paint, plumbing, electrical, tools, building materials, and home improvement products.
- Is bilingual in English and Spanish (required).
- Has military leadership experience (valued and considered when determining starting compensation).
- Is legally authorized to work in the United States and can complete E-Verify.
- Proximity within 10 miles of the store.
Physical RequirementsThe successful candidate must be able to:
- Stand and walk for extended periods.
- Frequently bend, squat, reach, climb, and stock merchandise.
- Lift and carry up to 50 pounds, with or without reasonable accommodation.
- Safely move products throughout the store.
- Assist Associates with physical tasks as needed.
Compensation & BenefitsIn addition to a competitive salary, Vermont Outlet offers a comprehensive benefits package valued at approximately $7,000-$9,500 annually, depending on eligibility.
Benefits include:
- Competitive salary with annual performance reviews.
- Individual annual performance bonuses.
- Semiannual team sales incentive bonuses.
- 60% employer-paid Kaiser Permanente Gold 80 medical plan with dental coverage.
- Paid Time Off (PTO).
- One week of paid vacation after the first year of employment.
- Two weeks of paid vacation after the second year of employment (includes PTO).
- Paid holidays.
- Employee merchandise discount.
- Tuition assistance for approved college courses.
- $300 CalSavers employer matching contribution.
- Opportunities for advancement and continued professional development.
- Do-It-Best / True Value University (TVU) Learning Center - Leadership training.
Benefits are subject to company policy and eligibility requirements.
Why Join Vermont Outlet?This is more than a management position.
You'll lead one of Southern California's most respected independent Home Improvement Centers and work directly with ownership to shape the business's future.
Unlike a large corporate retailer, you'll know your customers personally. You'll mentor Associates, build lasting relationships within the community, and make decisions that directly impact the store's success.
If you're passionate about hardware and home improvement, enjoy helping people, and are looking for an opportunity to lead a successful family-owned business with deep community roots, we'd love to hear from you.
Additional InformationApplicants must be legally authorized to work in the United States and be able to perform the essential functions of the position, with or without reasonable accommodation.
Vermont Outlet True Value Home Improvement Center is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, creed, sex, gender identity, gender expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by federal, California, or local law.
Employment with Vermont Outlet True Value Home Improvement Center is at will, which means either the employee or the company may terminate the employment relationship at any time, with or without cause or advance notice, as permitted by California law.