Job Description
Job Description
Responsibilities:
-
Has at least 5 years of experience serving in restaurants and basic knowledge in food & beverage.
-
Always provides prompt, courteous, and professional food & beverage service to all restaurant guests.
-
Reports to the Supervisor/Manager before a shift starts to obtain the assigned station.
-
Ensures that work areas/stations are clean, orderly, and stocked with the specified condiments and amenities.
-
Ensures that tables are set properly according to assigned stations.
-
Consistently notifies Supervisor/Manager of any inventory that needs to be ordered or stocked.
-
Completes side duties; stocking condiments, folding napkins, polishing silver/glassware, preparing rollups, etc.
-
Maintains complete knowledge of restaurant floor layout to serve guests efficiently.
-
Adheres to an established sequence of service standards.
-
Ensures guests are greeted within two minutes.
-
Ensures guests’ orders are taken in a timely manner.
-
Acknowledges a guest immediately and by name if possible.
-
Maintains complete knowledge of all food & beverage items, prices, ingredients, methods of preparation, and availability.
-
Able to provide suggestions to guests while describing tastes and flavors in the food, wine, and craft cocktails.
-
Accurately opens all checks and enters information on the point-of-sale system.
-
Ensures that all guest orders are accurate before serving.
-
Maintains proper table maintenance in between courses.
-
Effectively performs tableside service with poise, confidence, and compliance with all safety and sanitation standards.
-
Ensures that all sales are accounted for and accurate prior to presenting a check to the guest.
-
Ensures that guest receives their check in a timely manner.
-
Follows all cash handling procedures and check-closing procedures.
-
Ensure coupons, comps, room charge, credit card, etc. are settled in compliance with accounting policies.
-
Verifies all check discrepancies with Supervisor/Manager before changing and closing.
-
Exhibits extreme care when handling dishware, glassware, silverware, and food product.
-
Helps to keep the restaurant sanitized up to training standards.
-
Includes all responsibilities listed under beverage runner, food runner, and server assistant.
Minimum Qualifications:
-
Previous experience of serving in a fine-dining restaurant is mandatory.
-
Must possess outstanding interpersonal communication skills to effectively interface with guests.
-
Must be able to walk/stand for long periods of time.
-
Must be able to lift up to 30lbs.