Job Description
Job Description
Customer Service Representative - TalentZök
OVERVIEW
Are you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.
Immediate opening for a Customer Service Representative in Redlands, CA who possesses:
- 1 to 2 years of customer service experience in a fast-paced distribution, transportation, or manufacturing environment
- Strong Excel and ERP experience
- Ability to handle a high volume of inbound customer calls with professionalism
FULL DESCRIPTION: We are seeking a Customer Service Representative to support customer order processing, inbound customer communication, freight coordination, order issue resolution, and general customer service activity in a fast-paced distribution environment. This role is responsible for providing professional service, maintaining accurate customer records, supporting shipping logistics, and working closely with the customer service team to ensure a positive customer experience. The ideal candidate will be detail-oriented, organized, comfortable handling a high volume of calls, and experienced with Excel, ERP systems, and accurate data entry.
The selected candidate will be responsible for:
- Processing customer orders accurately and efficiently
- Handling a high volume of inbound customer calls with professionalism
- Providing outstanding customer service by identifying customer needs and resolving issues
- Maintaining accurate customer records and documentation
- Coordinating and assisting with freight and shipping logistics
- Researching and resolving order discrepancies
- Working collaboratively with the customer service team to ensure a positive customer experience
- Maintaining confidentiality of customer and company information
- Communicating professionally by phone and email with customers, internal teams, and related contacts
- Supporting daily customer service, administrative, and order processing needs
- Working in a fast-paced, team-oriented environment
- Performing other duties as assigned
The selected candidate will also possess:
- 1 to 2 years of customer service or related experience required
- Customer service experience in a distribution, transportation, or manufacturing environment preferred
- Strong Excel skills required
- ERP experience required
- Excellent data entry skills with strong attention to accuracy
- Strong written and verbal communication skills
- Professional email correspondence skills
- Exceptional organizational and time management skills
- Self-motivated with the ability to work independently
- Detail-oriented with strong problem-solving abilities
- Ability to work effectively in a fast-paced, professional, team-oriented environment
- Ability to pass a drug test and background check
- Ability to complete required assessments, including Excel, 10-key, and data entry assessments
- Ability to work onsite in Redlands, CA
- Ability to work Monday through Friday from 7:00 AM to 3:40 PM
Required Assessments:
- Excel assessment for normal user proficiency
- 10-key assessment measuring accuracy and keystrokes per hour
- Data entry assessment measuring accuracy and speed
Physical Requirements:
- Ability to sit and work at a computer for extended periods
- Ability to communicate by phone, email, and in person throughout the workday
- Ability to handle a high volume of inbound calls throughout the shift
- Ability to review customer orders, ERP data, spreadsheets, shipping information, and computer screens for extended periods
- Ability to use hands and fingers for typing, data entry, 10-key entry, filing, and standard office tasks
- Ability to occasionally stand, walk, bend, reach, and move throughout the office as needed
- Ability to occasionally lift, carry, or move standard office files, documents, or supplies
Salary Range: $19/hour
Schedule: Monday through Friday, 7:00 AM to 3:40 PM
More information can be found at www.talentzok.com.
Company DescriptionTalentZok was founded in 2008 and has been repeatedly recognized as one of San Diego County's fastest growing businesses. In 2025, we were named Business Journal's 'Best Places to Work'. Even as our competitors are scaling back and laying off staff, Simply Biotech is expanding to new markets and hiring additional staff in existing offices.
Company Description
TalentZok was founded in 2008 and has been repeatedly recognized as one of San Diego County's fastest growing businesses. In 2025, we were named Business Journal's 'Best Places to Work'. Even as our competitors are scaling back and laying off staff, Simply Biotech is expanding to new markets and hiring additional staff in existing offices.