Job Description
Job DescriptionLHH partnered with a local company to recruit for a Consumer Affairs and Product Recall Specialist.
Consumer Affairs Specialist (Contract)
Location: Emeryville, CA
Pay: $25 to $30 per hour
Schedule: Monday-Friday, 40 hours/week, Onsite
Duration: Approximately 8-11 months (July 2026-May 2027)
About the Opportunity
Our client is seeking a highly organized and proactive Consumer Affairs Specialist to serve as the central point of contact for consumer affairs, customer complaints, supplier compliance, and product issue coordination across a retail environment. This role will partner closely with internal stakeholders, suppliers, and customers to support quality, regulatory, and food safety initiatives while helping protect brand integrity and consumer trust.
Key Responsibilities
- Maintain documentation required for Foreign Supplier Verification Program (FSVP) compliance for imported products.
- Audit supplier records and documentation to ensure accuracy and annual compliance requirements are met.
- Support regulatory audit readiness by coordinating documentation and partnering with cross-functional teams.
- Assist with ad hoc regulatory, compliance, and quality-related initiatives across the business.
- Serve as a primary point of contact for consumer affairs activities and customer concerns.
- Coordinate investigations and responses related to product quality issues and customer complaints.
- Collaborate with internal teams to ensure timely communication, documentation, and resolution of concerns.
- Support efforts that strengthen customer satisfaction and brand reputation.
- Lead and coordinate projects related to product issues, compliance initiatives, and recall activities.
- Ensure alignment among Quality Assurance, Legal, Marketing, Operations, Customer Service, and other stakeholders.
- Track project milestones, deliverables, and action items while maintaining clear communication across teams.
- Support continuous improvement initiatives and operational enhancements.
Qualifications
- Bachelor's degree in Food Science, Public Health, Business, or a related field required.
- 5+ years of experience in consumer affairs, food safety, product quality, regulatory compliance, or a related field.
- Experience managing product recalls, consumer complaints, or crisis communications.
- Strong project management and organizational skills.
- Excellent written, verbal, and interpersonal communication abilities.
- Ability to handle sensitive situations with professionalism, discretion, and sound judgment.
- Knowledge of FDA, USDA, and food safety regulations.
- Advanced Microsoft Office skills, particularly Excel and data analysis.
- Self-starter with the ability to lead initiatives and drive process improvements.
Preferred Qualifications
- Experience with FSVP compliance and supplier documentation management.
- Familiarity with recall and complaint tracking systems such as Recall Info Link, SAP, Salesforce, or Intelex.
- Call center or consumer support experience.
- Bilingual language skills.
- Knowledge of food labeling, traceability, and supply chain operations.
- PMP certification is a plus.
- Master's degree is a plus.
What We're Looking For
- Strong attention to detail and follow-through
- Ability to manage multiple priorities and deadlines
- Collaborative mindset with excellent stakeholder management skills
- Problem-solver who remains calm and effective in high-pressure situations
- Passion for food safety, quality, compliance, and customer trust
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Pay Details: $25.00 to $30.00 per hour
Search managed by: Joyce Reyes
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.