Job Description
Job Description
Customer Service Representative- Simply Biotech
OVERVIEW
Are you looking for a new career opportunity with an exciting biotech company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.
Immediate opening for a Customer Service Representative with a biotech company in Irvine, CA who possesses:
- B2B sales support/Customer Service - 1+ yrs
- Order Entry - 1+ yrs
- ERP experience +
FULL DESCRIPTION:
The selected candidate will be responsible for:
- Process sales orders in ERP system received daily via phone, email, or chat with appropriate scheduled delivery dates and corresponding email confirmations.
- Make onboarding calls to new customers to ensure maximum patient results and long-term success.
- Answer product, service, and policy-related questions from current and new customers, as well as from actual patients, received via phone, email, or chat.
- Make daily outbound lab calls to dental practices to add product to orders, verify shipping addresses, provide education on products and services, and respond to customer inquiries.
- Increase sales by up-selling/cross-selling products and actively informing customers of monthly promotions and volume-based price discounts.
- Ensure on-going customer success is achieved through product education and exceptional customer support.
- Record and track communications with customers via the CRM system.
- Provide pricing and delivery information to customers via phone or email.
- Resolve product or service-related issues by applying effective communication skills with customers to determine root causes and acceptable solutions to problems; expediting adjustments or corrections and following-up with customers through final resolution.
- Assist with new product field tests and customer surveys as needed.
- Open customer accounts by recording account information in ERP system.
- Maintain customer records by updating account information in ERP system, including credit card information.
- Coordinating product returns and/or refunds with Operations.
- Track and maintain records of customer interactions and transactions via the CRM system, including inquiries, comments, complaints, and details of actions taken.
- Communicate and coordinate logistics with internal departments as needed.
- Provide feedback on the efficiency of the customer care process.
- Contribute to successful team effort by supporting team goals and objectives, engaging in team meetings and participating in coaching and training activities.
- Comply with company Complaint Handling process.
- Support additional customer activities as requested by company leadership; actively participating in special company projects.
Salary Range: $20/hr
Company DescriptionTalentZok was founded in 2008 and has been repeatedly recognized as one of San Diego County's fastest growing businesses. In 2025, we were named Business Journal's 'Best Places to Work'. Even as our competitors are scaling back and laying off staff, Simply Biotech is expanding to new markets and hiring additional staff in existing offices.
Company Description
TalentZok was founded in 2008 and has been repeatedly recognized as one of San Diego County's fastest growing businesses. In 2025, we were named Business Journal's 'Best Places to Work'. Even as our competitors are scaling back and laying off staff, Simply Biotech is expanding to new markets and hiring additional staff in existing offices.