Job Description
Job Description
We are looking for our new automotive sales BDC specialist to make customer service a priority and help our sales reps schedule appointments. Our ideal candidate will have an exemplary CRM follow-up process to train and assist their team, people skills, strong ethical standards, and an undeniable knack for scheduling appointments.
No day will be the same in our fast-paced, fun, and friendly dealership environment. Flexibility is a must! We reward our top sales associates with a competitive wage and incentives, and regularly promote our team members to advanced career opportunities within our business. Start your application today if you’re confident you can assist our growing team!
Compensation:
$52,000 - $85,000 yearly
Responsibilities:
- Handle inbound and outbound communications: Answer calls, emails, texts, and online inquiries from potential and existing customers.
- Nurture leads: Follow up on leads generated from various sources, such as websites, advertisements, and social media.
- Schedule appointments: Convert customer interest into scheduled appointments for the sales team by understanding their needs and arranging a convenient time.
- Manage customer relationships: Maintain communication with customers to build relationships, answer questions, and ensure satisfaction.
- Confirm and reschedule appointments: Contact customers to confirm scheduled appointments and reschedule any no-shows.
- VinSolutions CRM experience is a plus.
Qualifications:
- Use CRM software: Accurately log all customer interactions and update records in the dealership's Customer Relationship Management (CRM) system.
- Coordinate with other departments: Work closely with the sales and service managers to prioritize leads and ensure smooth customer transitions.
- Provide information: Answer questions about vehicles, promotions, and dealership services.
- Assist with other tasks: Support various dealership correspondence, including promotional mailings, service notifications, and birthday letters.
About Company
At Oxnard Mazda, we don’t just offer jobs—we build careers. Our team members are the driving force behind our success, and we’re proud to support them with meaningful benefits and opportunities:
- Health & Wellness Comes First – Comprehensive Medical, Dental, and Vision coverage for you and the people who matter most.
- Security & Peace of Mind – Complimentary Group Life Insurance provided to every eligible team member.
- Invest in Your Future – Competitive 401(k) with company matching to help you build long-term financial strength.
- Growth That Matters – Training, mentorship, and advancement opportunities designed to help you succeed and build a lasting career in the automotive industry.