Job Description
Job Description
We are looking for an Accounts Receivable Clerk to join a healthcare-focused organization. This is a contract basis with the potential for a permanent position. This position supports customer account operations by addressing billing-related questions, resolving service concerns, and ensuring account activity is documented accurately. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage follow-up tasks efficiently in a fast-paced environment.
Responsibilities:
• Respond to customer inquiries related to services, billing questions, dispatch matters, and general account issues with professionalism and accuracy.
• Follow through on open account matters promptly to ensure questions, disputes, and service-related concerns are resolved in a timely manner.
• Investigate customer complaints, determine appropriate next steps, and work toward effective resolutions that support a positive customer experience.
• Record customer interactions, feedback, and account updates in the appropriate system to maintain complete and accurate documentation.
• Review invoices and billing statements with customers, clarify charges, and explain account details as needed.
• Process account updates such as adjustments, refunds, credit card transactions, and speed pay payments in accordance with established procedures.
• Assess cancellation requests, attempt to retain accounts when appropriate, and complete service termination steps when retention is not possible.
• Arrange for the pickup of retained equipment following account closure and coordinate related administrative actions.
• Direct incoming calls to the appropriate department or team member and manage supporting correspondence through scanning and filing.
• Perform additional administrative or account support duties as assigned to meet department needs.
• Experience in accounts receivable, billing support, or customer account administration.
• Working knowledge of billing functions, customer invoices, and outstanding invoice follow-up.
• Ability to communicate clearly with customers while handling complaints, payment questions, and account concerns.
• Strong attention to detail with the ability to document account activity accurately and maintain organized records.
• Experience processing financial transactions such as refunds, payment postings, or account adjustments.
• Comfortable managing multiple priorities, responding to inbound calls, and completing follow-up tasks on schedule.
• Proficiency with standard business systems and office tools used for account documentation, payment processing, and file management.