Job Description
Job Description
Overview
We are seeking a proactive and organized Solar Service Coordinator to manage service requests across a portfolio of solar systems. This role is responsible for troubleshooting issues, coordinating, and ensuring systems operate efficiently. You will act as the central point of contact between customers, internal teams, and field technicians.
Key Responsibilities
- Manage incoming service requests and customer inquiries
- Monitor system performance and identify underperforming or offline systems
- Troubleshoot issues remotely using monitoring platforms
- Dispatch and coordinate for field service
- Track service tickets from initiation through resolution
- Communicate updates to customers in a clear and professional manner
- Work closely with Billing, Collections, and Operations teams
- Review service reports, photos, and completion notes for accuracy
- Ensure all service activity is documented in CRM systems
- Escalate complex or recurring issues as needed
Qualifications
- 2+ years of experience in solar, service coordination, or operations
- Familiarity with solar monitoring platforms (Enphase, SolarEdge, Locus preferred)
- Strong organizational and multitasking skills
- Ability to manage high-volume workflows and prioritize effectively
- Experience working with field teams
- Proficient in CRM systems (QuickBase, Method CRM, or similar a plus)
- Strong written and verbal communication skills
Key Skills
- Problem-solving and troubleshooting mindset
- Attention to detail and follow-through
- Ability to manage multiple service tickets simultaneously
- Strong communication and coordination skills
- Process-driven with a focus on efficiency
Why Join Us
- Work in a fast-paced solar operations environment
- Play a key role in maintaining system performance and customer satisfaction
- Opportunity to help build and improve service workflows