Job Description
Job DescriptionAbout the Role:Fresh Start Surgical Gifts is looking for a compassionate and dedicated Medical Program Medical Assistant to join their team in Carlsbad, CA. This is a unique and rewarding opportunity to make a real difference in the lives of patients. If you're passionate about changing a young patient's life, we'd love to hear from you!
Responsibilities:
- Provides administrative support to the Chief Medical Program Officer
- Reports directly to the Manager of Medical Operations with dotted line to Chief Medical Program Officer
- Prepares and delivers charts and medical supplies for all patients being seen during Surgery Weekends and Clinics.
- Assists with coordinating front office functions during Surgery Weekends.
- Schedules and organizes patient appointments with Manager of Medical Operations
- Updates patient appointment information and status in online scheduling program (Filemaker Pro)
- Assists the Manager of Medical Operations in pre-operative and post-operative visits, including changing bandages and dressings of patients.
- Assists Patient Review/Case Manager with screening prospective patients as assigned according to the telephone protocol or provides referrals for those persons who do not qualify as Fresh Start patients.
- Provides translation for patients, staff, and documents.
- Coordinates with Manager of Medical Operations for transportation and preparation of immigration permits for those patients who need it.
- Assists in answering phone, screening, and directing calls.
- Takes medical photographs of patients, scans, downloads and prepares all patient photo pages for patient charts.
- Maintains up-to-date documentation regarding all patient contact, including phone conversations and clinical visits.
- Updates patient quarterly care plan in FileMaker.
- Assists Manager of Medical Operations in preparing presentations for Medical Program Committee.
- Assists the Chief Medical Programs Officer and Manager of Medical Programs with staff support to the Medical Program Committee.
- Participate in self-development by seeking out cross training opportunities in all areas covered by the medical assistant team.
- Ability to work flexible assignments within standard business of 8-5 pm; and the ability to work weekends and extended hours to support Surgery Weekend, planned six times a year.
- Seeks opportunities to promote growth and development in annual reviews and throughout the year by setting quarterly goals and milestones with Chief Medical Program Officer
- Attends patient outreach fairs as assigned; may be assigned as lead for specific partnerships and/or medical partners.
- Assists Director of Specialty Clinics as needed with annual staff immunizations.
- Works in team collaboration with all co-workers when necessary and appropriate.
- Responsible for upholding the regulations and standards dictated by the state, OSHA and HIPAA.
- Maintain patient confidentiality and employee information and instill this value in all program volunteers.
- Extend a courteous and positive attitude and cooperation while collaborating with volunteers, staff, and personnel from local medical centers.
- Uphold the philosophy of Fresh Start and conduct daily activities in such a manner that the mission statement is reflected to the patient population, volunteers, and the community.
- Other duties as assigned by management.
Education
- High School Graduate
- Graduate of Medical Assistant Program or equivalent experience
- Graduate of Emergency Medical Technician program (NREMT)
ESSENTIAL SKILLS AND EXPERIENCE
- Pediatric medical experience a plus.
- Fluent in Spanish/English.
- Computer proficiency a must (Microsoft Office Products and Electronic Health Record Programs)
- Clean DMV record.
- Current Passport or the ability to obtain one.
- Respect each member of the staff and honor diversity.
- Be able to organize and manage multiple priorities.
- Meet all deadlines as assigned.
- Deliver quality care by doing quality work.
- Must be able to lift 45 pounds.
- Results-oriented with ability to work independently.
- Able to plan and coordinate services to maximize the growth of the organization.
- Able to honor commitments to the staff, our patients, and volunteers.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Collaborative and supportive work environment.
DISCLAIMER
The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status.
We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.
This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment
About Us:Fresh Start Surgical Gifts is a nonprofit organization based in Carlsbad, CA, dedicated to providing reconstructive surgical procedures and related healthcare to children and young adults in need. Patients and families love Fresh Start for its commitment to transforming lives with dignity and compassion. Our team is driven by purpose, and employees are proud to be part of an organization that gives hope and confidence to those who need it most.