Job Description
Job Description
Aculon, a fast-growing San Diego-based leader in advanced surface treatment technologies, is seeking a highly motivated and task-oriented individual for a full-time Technical Sales Specialist (Surface Chemistry) role at our corporate headquarters.
We’re looking for someone who is not only a team player but thrives on follow-through and takes pride in getting things done right the first time. If you bring energy, attention to detail, and a strong sense of ownership to your work—we want to hear from you.
What You Bring:
- A strong work ethic, excellent follow-through, and a “get-it-done” mindset
- Outstanding multitasking skills and the ability to stay organized in a fast-paced environment
- Exceptional communication skills—written and verbal
- Confidence and ability to make outbound calling and technical conversations (we’ll train you on the science)
- Experience with Salesforce or other CRM platforms is a plus
- A team-first mindset with the maturity to work independently and collaboratively
What You’ll Do:
- Serve as the primary point of contact for inbound customer inquiries, providing prompt, accurate, and professional responses to technical questions regarding Aculon’s chemical products
- Gather and assess customer business needs and goals to ensure alignment with Aculon’s product offerings and capabilities
- Initiate the sales process by qualifying inbound leads and presenting relevant product and service information to prospective customers
- Collaborate with the Sales and Lab teams to plan, schedule, and execute projects that meet customer requirements and timelines
- Review incoming purchase orders to identify unique customer requirements and communicate special needs to the Sales and Operations teams
- Assist in improving lead response time, conversion rates, and overall customer satisfaction and retention
- Make outbound calls to prospects and existing customers to support business growth and relationship development
- Maintain and update customer and prospect records in Salesforce with accuracy and attention to detail
- Support the development of targeted marketing campaigns by helping organize and segment customer data
- Promote best practices and optimization of Salesforce usage, including efficient organization of records and enhanced team communication
- Provide administrative support to the Business Development team as needed, ensuring seamless execution of sales activities and initiatives
Qualifications:
- Min 2 years of experience in Customer Service in a Technical Field (Required)
- BA/BS Degree science-oriented discipline Chemistry, Chemical Engineer, or the like (Preferred)
- Excellent written and verbal communication
- Detail-oriented and thorough
- Demonstrated ability to work in a team environment
- Strong proficiency Microsoft Office Suite (Excel, Outlook, PowerPoint and Word) applications
- Excellent Interpersonal skills
- Excellent Organizational and Time Management skills
- Willingness to learn and take on new challenges
- Ability to sit for prolonged periods of time
What We Offer:
- A supportive, team-oriented environment where your contributions are valued
- The opportunity to learn cutting-edge surface treatment technologies
- A chance to grow with a company that’s scaling quickly and making a global impact
- We can teach you the technology—what we need from you is a strong work ethic, a passion for helping customers, and a positive, can-do attitude.
Compensation and Benefits:
- We offer a competitive compensation package commensurate with experience and aptitude, as well as comprehensive health.
- Job Type: Full-time
- Starting Pay from: $75,000.00 per year plus merit bonuses
- Benefits:
- Health insurance
- Paid time off
- Dental and Vision insurance
- Stock Options
Location San Diego County
No relocation reimbursement offered.
MUST BE AUTHORIZED TO WORK IN THE U.S. WITHOUT SPONSORSHIP
Job Type: Full-time
Pay: From $75,000.00 per year