Job Description
Job Description
The Front Desk Receptionist plays a vital role in managing the first point of contact for visitors and callers within a large, dynamic front desk team of 8+ members. Reporting directly to the Office Manager and Reception Supervisor, this position is essential in ensuring smooth appointment scheduling, effective communication, and excellent customer service. The role features flexible scheduling and does not require travel.
Responsibilities
- Manage visitor check-in and visitor flow efficiently
- Handle inbound and outbound phone calls professionally
- Schedule appointments accurately and coordinate calendars
- Enter and update data maintaining accuracy and confidentiality
- Process incoming and outgoing mail promptly
- Resolve customer complaints with diplomacy and care
- Disseminate relevant information to visitors and team members
- Maintain records and files systematically
- Process payments and handle transactions securely
- Manage office supply inventory and reorder as needed
Preferred Qualifications
- 3+ years experience in receptinist roles
- High school diploma or equivalent
- Proficient in Microsoft Office applications
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Problem-solving aptitude in fast-paced environments
- Data entry skills with attention to detail
- Ability to work collaboratively within a team
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Administrative Assistant opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.