Veterans Service Representative
Job Description
Company Description The organization is dedicated to serving the crisis management, information, and referral needs of U.S. veterans and their families, primarily through the nation’s only toll-free 24/7 helpline for all veterans and their loved ones. It operates public awareness programs to highlight the ongoing needs of America’s veterans and provides outreach services that connect individuals with food, clothing, transportation, employment, and other essential resources. Staffed by veterans from multiple eras and supported by licensed volunteer counselors, the organization has assisted more than 550,000 veterans with medical treatment, substance abuse or PTSD counseling, VA benefits advocacy, housing, employment training, legal aid, and suicide intervention. Its founder, Shad Meshad, is recognized as a leading expert in treating PTSD and has been trusted by the U.S. government to train crisis counselors, including those at Ground Zero after September 11, 2001. The organization continues to evolve, committed to developing effective ways to support those who have served and their families, and is open to all who seek emotional support and assistance.
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Role Description The Veterans Service Representative is a full-time, on-site position based in Los Angeles, CA. This role involves providing direct support to veterans and their families by assessing needs, offering information and referrals, and guiding individuals through available services and benefits. Day-to-day responsibilities include assisting with veterans’ benefits applications, coordinating with federal, state, and local agencies, and maintaining accurate case records. The representative will also support career counseling and training initiatives, help connect veterans to employment and community resources, and participate in outreach activities that promote awareness of available services. Collaboration with counselors, service providers, and internal team members is essential to ensure that each veteran receives compassionate, timely, and effective assistance.
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Qualifications
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- Candidates should possess experience or knowledge in Veterans Affairs and Veterans Benefits, including assisting veterans in navigating benefit programs and advocacy processes.
- Candidates should possess skills in Career Counseling and Training, with the ability to support employment readiness, career transitions, and skills development for veterans.
- Candidates should possess familiarity with the Federal Government and related agencies, enabling effective coordination and communication on behalf of veterans.
- Candidates should possess strong interpersonal, communication, and active listening skills, with the ability to work with individuals in crisis and maintain confidentiality.
- Candidates should possess organizational and documentation abilities, including case management, accurate record-keeping, and follow-through on referrals and services.
- Experience working with veterans or in human services, social work, counseling, or a related field is beneficial.
- A relevant associate or bachelor’s degree (e.g., social work, psychology, counseling, public administration) or equivalent combination of education and experience is advantageous.
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