Job Description
Job Description
F&B Senior Restaurant Manager
Job Description
Reporting to: F&B Director
Summary of Position:
Responsible for the day-to-day functions of the F&B Department, including but not limited to staff relations, guest relations, and Room Service. Supporting the Food and Beverage Director and management team as needed.
Summary of Essential Functions:
- Ensure that there is a management presence on floor at all times.
- Uphold and support Coyle, Forbes and all Service Standards.
- Reports to work as scheduled, in uniform, well groomed, and ready to be in position.
- Manage staff in all aspects including, recruiting, training, schedules, payroll, staff complaints and disciplinary procedures.
- Assess staff performance, conduct appraisals, and strategize for improving staff performance.
- Maintains professional relationships with all coworkers and guests.
- Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guest’s needs, never making the guest do work.
- Responsible for overseeing staff and ensuring guest satisfaction.
- Resolving staff issues/concerns while on shift.
- Immediately resolving guest complaints/issues.
- Properly communicating with other departments regarding daily activities/issues.
- Supporting staff with service when and where necessary.
- Providing proper guidance to staff including training and disciplinary action as required.
- Monitoring staff schedule to accommodate business needs on a daily basis.
- Responsible for profit goals of the Food & Beverage operation.
- Develops, maintains and administers a sound business and organizational plan for the property's Food & Beverage operations.
- Trains and supervises all key Food & Beverage employees of the property.
- Leads by example.
- Having full knowledge of menus.
- Having deep knowledge of wine.
- “Touches” every seated table at some point in their service experience – meaning makes or attempts to make some sort of meaningful contact with a table (e.g. verbally ascertaining satisfaction, clearing an empty glass or plate, making friendly/ non-intrusive conversation).
- Following and enforcing policies, procedures and service standards, safety and sanitation policies including emergency procedures.
- Consistently assures that the Food & Beverage services are operated in accordance with all applicable local, state and federal laws.
- Ensures that all safety and sanitation standards are in compliance with local/state health department regulations.
- Supports and implements all policies & procedures for the Food & Beverage department.
- Managing reservations, questions and guests complaints.
- Ensuring resolution of guest complaints to guest satisfaction.
- Ensures the highest standards for the Food & Beverage services.
- Manages Restaurant Managers.
- Other tasks as assigned.
Summary of Job Requirements:
- A four-year Hospitality Degree preferred, but not required.
- Must have 3-5 years related experience in food & beverage operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation.
- Must possess excellent written and verbal communication skills.
- Must be highly organized, efficient and detail oriented.
- Must have excellent interpersonal/relationship building skills.
- Must be proficient in the use of Microsoft Word, Excel and Outlook.
- Must have supervisory, coaching and staff development experience.
- Must have a strong business aptitude.
Summary of Physical Requirements:
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the facility to others.
- Must be able to move, pull, carry or lift at least 20 pounds.
- Kneel, bend, crouch and climb as required.
Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.