Job Description
Job Description
Title: Data entry
Contract duration:05+months
Schedule: Monday–Friday, 7:30 AM–4:00 PM PT.
Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment. The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency.
To ensure customer satisfaction regarding taking orders, answering phone promptly, furnishing delivery information and providing field sales/service support, all with accuracy and efficiency.
DAY to DAY:
-Data entry-focused role; limited phone work (backup only).
-Process and enter high-volume orders (200–250/day) with strong accuracy.
-Must have fast typing, attention to detail, and order entry/data entry experience.
-Call center backgrounds alone are not preferred.
-Experience with purchase orders, invoicing, and administrative follow-up is a plus.
-High School Diploma/GED required.
-Target productivity: ~80 accurate orders per day.
-ERP experience preferred but not required (AXAPTA used).
-Local candidates near Brea, CA preferred.
-Assignment through December with likely extension.
-At least 1 year of office experience preferred.
-Fast-paced, repetitive environment; strong work ethic and reliability
KEY RESPONSIBILITIES
-Answering phones in a timely and efficient manner.
-Processing customer orders via fax, EDI and phone.
-Responsible for the entry of all standing orders and special pricing agreements for a designated region.
-Supporting the field reps (both sales and service) with day to day inquire and placing of their orders. Proof of delivery of shipments, as needed.
-Maintain level of accuracy both as a department and individually.
-Knowledgeable on our products and special projects as deemed necessary by manager
Company DescriptionLanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
Company Description
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.