Job Description
Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in San Francisco, California. This contract position focuses on resolving desktop and operating system issues, supporting Windows-based environments, and delivering timely assistance through a structured service desk process. The ideal candidate is comfortable handling troubleshooting requests, maintaining user access, and ensuring a dependable support experience across the organization.
This is an on-site, contract opportunity located in San Francisco.
Responsibilities:
• Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.
• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems, to restore productivity quickly.
• Manage and complete service desk tickets by documenting issues, tracking progress, and communicating updates to users.
• Support account access needs through Active Directory, including routine user administration and permission-related requests.
• Investigate recurring technical concerns, apply practical troubleshooting steps, and escalate complex matters when needed.
• Install, configure, and maintain desktop systems and standard workplace applications to support daily operations.
• Deliver clear guidance to employees on technical issues and recommended solutions in a thorough and attentive manner.
• Experience providing help desk or desktop support in a detail-oriented IT environment.
• Working knowledge of Active Directory for user account and access support tasks.
• Hands-on experience supporting Microsoft Windows, including Windows 10 workstations.
• Ability to perform basic troubleshooting across desktop hardware, software, and operating system issues.
• Familiarity with handling and updating service desk tickets in an organized support workflow.
• Strong communication skills with the ability to explain technical concepts clearly to end users.
• Ability to prioritize multiple support requests while maintaining accurate documentation and follow-through.