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Job Description

Job DescriptionBenefits:

• 401(k)
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Yerushalmi Law Firm Beverly Hills, CA


Yerushalmi Law Firm is seeking an experienced and highly organized Intake Coordinator to lead our Intake Department. This full-time position plays a critical leadership role in managing the intake process, overseeing a team of 48 intake specialists, and ensuring the successful onboarding of new clients. If you're a team-oriented leader with excellent communication skills and the ability to drive results, we want to hear from you.

Responsibilities:

• Lead and supervise the intake department, providing daily guidance and support to a team of 48 intake specialists.
  
  
• Oversee and validate follow-ups on pending inquiries to ensure every potential lead is handled properly and timely.
  
  
• Conduct regular check-ins and huddles to strategize with your team, review call succession, and align on departmental goals.
  
  
• Monitor and track performance metrics, including first-call close rates, and implement strategies to improve conversion.
  
  
• Review and approve incoming cases, helping the team determine which cases should be signed and which should be referred out.
  
  
• Ensure compliance by planning and scheduling breaks and lunches based on business needs.
  
  
• Assign signed cases to case managers in a timely and organized manner to ensure seamless handoff.
  
  
• Act as the first point of escalation for intake-related concerns, providing solutions and direction as needed.
  
  
• Participate in training and mentoring new intake staff.
  
  

Qualifications:

• 2+ years of experience in an intake or customer service leadership role, preferably in a legal or medical setting.
  
  
• Strong organizational skills and attention to detail.
  
  
• Proven ability to manage a team and drive performance metrics.
  
  
• Excellent communication and interpersonal skills.
  
  
• Bilingual (English/Spanish) .
  
  
• Proficiency with CRM systems; experience with Filevine and Lead Docket is a plus.
  
  

Schedule:

• Monday Friday
  
  
• 8:30 AM 5:30 PM
  
  
• In-office, full-time
  
  

Compensation:

• $25- $30 hourly rate
  
  
• Opportunities for growth and advancement
  
  

Benefits:

• Health, dental, and vision insurance
  
  
• Paid holidays
  
  
• PTO
  
  
• Sick time
  
  
• 401(k) plan
  
  
• Bonus structure based on performance
  
  

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