Practice & Sales Manager - Regenerative Medicine & Medical Spa
Job Description
Job DescriptionMotykie Med Spa is in the heart of West Hollywood/Beverly Hills and combines board-certified plastic surgery, regenerative medicine, advanced aesthetics, and IV longevity therapies under one roof. We care for a discerning clientele — including executives, entertainers, and other high-profile individuals — who expect exceptional outcomes, absolute discretion, and a white-glove experience.
We are seeking an experienced Practice & Sales Manager for our Med Spa to oversee daily operations, lead a multidisciplinary team, and help grow one of Southern California's premier destinations for aesthetic and regenerative medicine.
Who you are:
- An experienced leader with a background in medical aesthetics, regenerative medicine, plastic surgery, concierge medicine, luxury wellness, or longevity clinics.
- A proven sales manager who is comfortable following up with leads, engaging prospective patients, overcoming objections, and converting inquiries into consultations and treatments.
- Experienced managing sales pipelines, tracking conversion rates, and holding team members accountable for timely and consistent follow-up.
- Comfortable working with VIP clients and providing discreet, white-glove service.
- Experienced leading multidisciplinary teams, including nurses, aestheticians, medical assistants, patient coordinators, and front-office staff.
- Highly organized and capable of managing administrative responsibilities, staffing, scheduling, inventory, purchasing, and vendor relationships.
- A proactive problem solver with exceptional communication, sales, and leadership skills.
- Passionate about aesthetics, regenerative medicine, wellness, and delivering exceptional patient experiences.
- Knowledgeable about HIPAA, OSHA requirements, and healthcare compliance.
Key Responsibilities
Sales and Patient Conversion
- Take ownership of the practice’s sales process, from initial inquiry through consultation, treatment, and ongoing patient retention.
- Ensure all new leads receive prompt, personalized, and consistent follow-up by phone, text, email, and CRM.
- Actively engage prospective patients, answer questions, address objections, and convert qualified leads into scheduled consultations and treatments.
- Manage the sales pipeline and ensure no viable lead is overlooked or allowed to go cold.
- Establish and monitor sales goals, lead-response times, consultation bookings, conversion rates, treatment revenue, and patient retention.
- Train, coach, and hold team members accountable for sales performance and follow-up standards.
- Identify opportunities for treatment packages, memberships, cross-selling, and long-term patient relationships.
- Review lead sources and sales data to improve marketing effectiveness and practice growth.
Practice Operations and Administration
- Oversee daily operations and ensure a seamless, high-touch patient experience.
- Recruit, hire, onboard, train, schedule, and manage clinical and administrative staff.
- Manage employee performance, workplace standards, and day-to-day staffing needs.
- Oversee inventory, order medical and office supplies, and maintain appropriate stock levels.
- Manage vendor relationships, purchasing, service agreements, and operational expenses.
- Coordinate provider schedules, patient flow, treatment-room readiness, and front-office operations.
- Maintain accurate administrative systems, policies, records, and compliance procedures.
- Ensure the practice operates efficiently and consistently reflects the standards of a luxury medical brand.
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person