Job Description
Job Description
The Staffing Specialist is responsible for the Company relationships with current and prospective customers. Supporting day-to-day branch operations such as dispatching and on-boarding. Ensuring accuracy and compliance with the Company’s policies and standards and in accordance with all applicable federal, state or local laws. Effective communication to manage sales, incoming/outgoing calls, handling complaints, concerns, and feedback from customers or Field Team Members (FTM’s “external employees).
The Staffing Specialist reports directly to the Branch Manager.
Essential Functions and Responsibilities
Assist applicants with the onboarding process to include new hire paperwork, verifying I-9 documents and processing background checks.
Dispatching and assigning external employees to worksites with appropriate equipment, PPE, etc.
Collecting hours from external employees and verifying with customers to ensure accurate payouts
Monitor, resolve or direct complaints, issues or injuries
Answering incoming calls and returning phone messages in a timely manner
Send routine information by phone, text or email correspondence in relation to job orders, customer information or external employee requests
Entering information into database to create customer and employee files
Performing office support tasks including organizing, filing, printing, copying and faxing
Coordinate sales appointments for management
Assist in completing weekly compliance tasks to include downloading reports for unbilled hours, invoice preview and gross margin daily.
Engage with external employees daily to maintain the branch’s commitment to filling job orders.
Establish and maintain positive work appropriate relationships both internally and externally to ensure the highest quality of customer service to employees, customers and vendors.
Any other duties as assigned.
The responsibilities listed above may not be an exhaustive list and can grow or change as business needs develop.
Skills, Knowledge & Abilities:
General Knowledge of Technology
Understanding of Google Suite & Microsoft Office programs.
Typing with accuracy and proficiency.
Ability to work independently with minimal supervision.
Excellent Customer service skills
Excellent Written and Verbal Communication skills
Understanding of Dispatching Process
Experience with Sales preferred
Basic mathematical skills to include addition, subtraction and problem solving
Education:
High School Diploma or equivalent preferred.
Physical Demands and Abilities
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Must be able to remain in a stationary position majority of time
Keyboarding- entering data into computer or other system
Occasionally move about inside the office to access filing cabinets, office equipment
The person in this position frequently communicates with customers and staff who have billing and wage
payment inquiries and must be able to exchange accurate information in these situations
The person in this position constantly operates a computer and other office equipment such as a fax machine, phone or kiosk
Frequently work on projects with deadlines
Frequently bend to file and maintain files and documents
Occasionally move boxes between 5-10 pounds
Vision abilities include close vision, distant vision, peripheral vision
Noise level in the work environment is usually moderate
Company DescriptionAt LaborMax Staffing, our vision is to provide unparalleled customer service, personalized support, and life-changing opportunities. Guided by values of integrity, honesty, passion, and respect, we foster a team-driven environment that embraces positive change and excellence in workforce solutions. LaborMax Staffing offers streamlined workforce management using a combination of speed, compliance, and industry expertise to deliver the right talent for your needs.
Company Description
At LaborMax Staffing, our vision is to provide unparalleled customer service, personalized support, and life-changing opportunities. Guided by values of integrity, honesty, passion, and respect, we foster a team-driven environment that embraces positive change and excellence in workforce solutions. LaborMax Staffing offers streamlined workforce management using a combination of speed, compliance, and industry expertise to deliver the right talent for your needs.