Job Description
We're partnering with an industry-leading technology company to hire a Staff Product Designer who enjoys solving complex product challenges and influencing strategy across large-scale customer experiences.
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This is an opportunity to own high-impact product initiatives within a highly regulated environment, designing scalable experiences that help customers navigate complex account, payment, verification, and issue-resolution workflows. We're looking for someone who thrives in ambiguity, thinks in systems rather than individual screens, and enjoys partnering with cross-functional teams to solve meaningful customer problems.
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What You'll Do
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- Lead product design strategy for complex customer-facing experiences across multiple products and user journeys.
- Design scalable end-to-end workflows that span multiple touchpoints, teams, and customer personas.
- Transform ambiguous business and customer challenges into clear product strategies and design direction.
- Partner closely with Product Management, Engineering, UX Research, and cross-functional stakeholders throughout the product lifecycle.
- Balance customer needs, business goals, technical constraints, and regulatory requirements when making design decisions.
- Create scalable frameworks, interaction patterns, and design solutions that can be leveraged across multiple products.
- Use customer research, analytics, and business insights to prioritize opportunities and measure success.
- Influence product direction and align stakeholders without direct authority.
- Collaborate with globally distributed teams across multiple time zones.
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What We're Looking For
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- 6+ years of Product Design experience with recent experience operating at the Staff, Senior Staff, Lead, or Principal Product Designer level.
- Demonstrated ownership of complex product initiatives from strategy through launch.
- Strong systems thinking with experience designing across multiple products, workflows, and customer journeys.
- Experience working in enterprise SaaS or regulated industries such as fintech, banking, healthcare, insurance, cybersecurity, trust & safety, or compliance-focused environments.
- Comfortable navigating ambiguity and bringing structure to undefined problem spaces.
- Proven experience collaborating with Product Managers, Engineers, Researchers, and senior leadership in highly matrixed organizations.
- Strong information architecture, interaction design, and customer journey mapping experience.
- Excellent communication skills with the ability to influence decisions and build alignment across teams.
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Preferred Experience
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- Experience designing complex workflows related to customer accounts, verification, trust & safety, fraud prevention, disputes, compliance, payments, or issue resolution.
- Experience designing internal enterprise tools alongside customer-facing experiences.
- Familiarity with mature enterprise design systems.
- Experience leveraging AI tools such as ChatGPT, Claude, or similar technologies to improve design workflows and collaboration.
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Portfolio Requirements
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A portfolio is required for consideration.
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We're looking for candidates who can clearly demonstrate:
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- End-to-end ownership of shipped products
- Strategic thinking and systems design
- Complex problem solving
- Customer research and data-driven decision making
- Cross-functional leadership
- Measurable business and customer outcomes
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Case studies that explain the problem, your approach, tradeoffs, and impact are strongly preferred over portfolios focused primarily on visual design.
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Who Will Be Successful
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This role is ideal for a strategic Product Designer who enjoys solving large-scale enterprise challenges, connecting fragmented customer experiences into cohesive journeys, and partnering across Product, Engineering, Design, and Research to influence product direction.
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If you've built scalable enterprise products, thrive in collaborative environments, and enjoy bringing clarity to complex problems, we'd love to connect.