Job Description
Job Description
Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.
THIS POSITION IS LOCATED IN Pleasant Grove, CA.
POSITION SUMMARY
The Condition Monitoring specialist analyzes and provides valuable information to help customers proactively manage their fleets for repair and maintenance. The analyst uses data from a combination of condition monitoring tools to give customers information to better plan, schedule, and correct issues in a manner to reduce emergency maintenance or unplanned downtime. The goal of this position is to qualify equipment alerts to provide value added customer service and increase product support sales.
QUALIFICATIONS REQUIREMENTS
The requirements listed below are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DUTIES AND RESPONSIBILITIES
- Generate and track qualified leads for dealer-wide sales personnel by identifying and communicating needed repairs and wear parts
- Utilize fluid analysis (oil, coolant and diesel fuel), preventive maintenance, daily inspection reports, site conditions, event and diagnostic codes to provide repair options to sales teams and/or customers
- Manage data from Condition Monitoring software tools to create leads for product support
- Oversee GPS and cellular telematics subscription administration for connected assets
- Analyze Oil sample, fault codes, Electronic Control Module downloads, PM inspection results
- Develop fleet reporting based on customer needs/requirements to include predictive failure data, component life predictions and pre-failure oil, coolant and diesel fuel analysis
- Establish and maintain customer equipment information in Unified Suites software
- Coordinate with Caterpillar and/or other Caterpillar Dealerships to resolve duplication or conflict of equipment information by universal customer identification
- Create and supply reports to customers pertaining to equipment utilization, improvement opportunities or areas of concern
- Collect and Manage Electronic Control Module downloads (Product Status Report) and PM inspection results from PM Lube Technicians
- Research and verify correct service intervals, Machine Hours, Machine Locations
- Other duties as assigned
SKILLS & ABILITIES
- Teamwork - Exhibits objectivity and openness to other views, gives and welcomes feedback and contributes to building a positive team environment
- Verbal Communication – Clear and concise communication
- Written Communication - Writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written information
- Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality
- Accountability - Accepts responsibility for mistakes or problems; maintains ownership of assigned tasks
- Attitude - Demonstrates a positive attitude and supports the organization’s mission, vision and values, such as honesty and integrity
- Safety and Security - Observes safety and security procedures
- Administrative – Knowledgeable in the Microsoft office Suite with an emphasis on Excel and Power Point
EDUCATION AND/OR EXPERIENCE
High school or GED and two years technical training and/or related experience in heavy machinery, earthmoving equipment and other equipment fields, diagnostic troubleshooting utilizing computer based analytics and solutions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to walk, climb or balance, and talk or hear.
The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is mainly in an office setting. The Condition Monitor Specialist will be located in Pleasant Grove, CA and may occasionally travel to different locations. This position is day shift with occasional over-time required. The environment often demonstrates teamwork while having fun on the job.
WORK ENVIRONMENT
Office Environment with minimum noise.
COMPENSATION
Wage Range $30.00 to $35.00 Hourly
Wage depends on knowledge, skills and ability to perform the responsibilities of the job.
Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.
For more information about our California Employee Privacy Policy, please click on link below.
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Company DescriptionPeople come first at Holt of California. Whether you are a customer or employee, we strive to meet your needs to the best of our abilities. It takes a special combination of productivity and safety to provide our customers with superior customer service while ensuring our employees go home safe every day.
The safety of our employees is one of the highest priorities we place on our company culture and comes through in our Vision Zero initiative. Vision Zero has the goal to have zero injuries and incidents without sacrificing quality and productivity.
Holt of California understands that what happens at work can affect you at home and vice versa. We strive to provide our employees with a safe, enjoyable work environment that extends through to the benefits we offer to them and their families. It’s important to us that our employees know things are taken care of at home so they can focus on the job at hand when at work.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Company Description
People come first at Holt of California. Whether you are a customer or employee, we strive to meet your needs to the best of our abilities. It takes a special combination of productivity and safety to provide our customers with superior customer service while ensuring our employees go home safe every day.\r\n\r\nThe safety of our employees is one of the highest priorities we place on our company culture and comes through in our Vision Zero initiative. Vision Zero has the goal to have zero injuries and incidents without sacrificing quality and productivity.\r\n\r\nHolt of California understands that what happens at work can affect you at home and vice versa. We strive to provide our employees with a safe, enjoyable work environment that extends through to the benefits we offer to them and their families. It’s important to us that our employees know things are taken care of at home so they can focus on the job at hand when at work.\r\n\r\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\r\n\r\nThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.