Job Description
Job Description
Patient Care Coordinator — Boutique Medical Aesthetics Practice
Chino, CA (in-person, full-time)
We’re a fast-growing, boutique medical aesthetics practice looking for a Patient Care Coordinator to be the face of our practice. This is a small, personal, appointment-only setting — not a big-box spa — so we need someone who genuinely loves people, thrives in a fast-paced environment, and takes ownership without needing to be asked twice.
What you’ll do:
• Manage scheduling, confirmations, and client communications (text, phone, in-person)
• Warmly greet and check in every patient, creating a five-star first impression
• Learn our full menu of services, products, and brands well enough to confidently answer patient questions
• Proactively prebook follow-ups, suggest relevant add-ons, and encourage reviews
• Verify and process deposits, consent forms, and payments accurately
• Follow written protocols and systems independently after being trained
What we’re looking for:
• Warm, bubbly, genuinely people-first energy — this is non-negotiable
• Strong communicator, especially via text — clear, professional, and friendly
• Comfortable with basic math (packages, discounts, deposits)
• Driven and proactive — someone who looks for ways to help the business grow, not just complete tasks
• Eager to learn and retains information without needing constant reminders
• Reliable and committed — we’re looking for someone who wants to grow long-term with us, not a short-term stop
• Experience in aesthetics, medspa, dental, or a similar client-facing healthcare/beauty setting is a strong plus
• Personally curious about or experienced with aesthetic treatments is a bonus
What we offer:
• Competitive pay plus commission structure as you grow into the role
• Hands-on training and real room to grow into a larger practice management role
• A supportive, low-drama, professional environment