Job Description
Job Description
Full-Time | Join a Team That Makes a Difference Every Day
Help Deliver More Than Medication—Deliver Peace of Mind
Every delivery matters.
At Advantage, we're transforming behavioral healthcare by ensuring patients receive the medications and support they need to live healthier, more stable lives. Our patients often face significant barriers to care, and our team works every day to remove those obstacles through compassion, innovation, and exceptional service.
As a Delivery Coordinator, you'll play a critical role behind the scenes by ensuring medications are delivered accurately, efficiently, and on time. Your coordination keeps our drivers moving, our pharmacists informed, and most importantly, our patients connected to the care they depend on.
If you're organized, thrive in a fast-paced environment, enjoy solving logistical challenges, and want your work to make a meaningful impact, we'd love to meet you.
Who We Are
Advantage is redefining what it means to be a pharmacy for people living with serious behavioral health conditions. We specialize in supporting patients with schizophrenia, bipolar disorder, substance use disorder, and other complex mental health conditions.
Our mission is simple: remove barriers to care so patients can achieve greater stability, independence, and quality of life.
What You'll Do
Reporting to the Pharmacist-in-Charge, you'll oversee the daily coordination of medication deliveries while ensuring drivers have the information and resources needed to provide exceptional service.
Daily Responsibilities
-
Coordinate daily delivery schedules and optimize driver routes for efficiency and cost savings
-
Process outgoing deliveries, incoming mail, and patient packages
-
Verify delivery information, addresses, phone numbers, and co-pay approvals with patients and healthcare programs
-
Answer and direct incoming phone calls while assisting patients with delivery-related questions
-
Prepare, organize, and maintain delivery documentation and records
-
Maintain accurate logs for deliveries, injections, scanned documents, rebates, failed deliveries, and receipts
-
Communicate regularly with delivery drivers, couriers, pharmacists, and Program Team Leads
-
Update patient information and maintain current program contact lists
-
Support and train new Delivery team members
-
Assist with deliveries when operational needs require
-
Follow company safety standards and all applicable transportation procedures
-
Perform additional duties as assigned
What We're Looking For
We're looking for someone who enjoys staying organized, communicating with others, keeping operations running smoothly, and making a difference in people's lives.
Preferred Qualifications
-
Excellent communication and customer service skills
-
Strong organizational and multitasking abilities
-
Dependable with outstanding attendance and punctuality
-
Strong attention to detail
-
Ability to work independently while collaborating with a team
-
Professional phone etiquette
-
Basic proficiency with Microsoft Office and computer systems
-
Ability to prioritize work in a fast-paced environment
Requirements
-
Reliable transportation
-
High school diploma or equivalent preferred
-
Previous customer service, logistics, dispatch, healthcare, pharmacy, or administrative experience preferred
Working Conditions
-
Full-time position (40+ hours per week)
-
Work performed in a pharmacy office setting with occasional travel
-
May occasionally assist with deliveries
-
Ability to lift up to 15 pounds
-
Ability to travel locally as needed
Why You'll Love Working Here
At Advantage, you'll join a collaborative team that genuinely cares about the people we serve and each other
-
- Day shift schedule
-
Nights and Weekends Off
-
Medical/Vision/Drug Insurance
-
Dental Insurance
-
401k Plan with Matching up to 5%
-
Tuition Reimbursement Program
-
Referral Bonus Program
-
Life Insurance
-
Wellness Resources
-
9 Holidays and 2 Floating Holidays based on tenure
-
Opportunities for growth and professional development
-
Supportive leadership and team environment
-
Meaningful work that positively impacts patients every day
Join Our Mission
Every delivery helps someone stay on treatment, maintain their independence, and continue their path toward recovery.
If you're looking for more than just another logistics or administrative role—and want to be part of a team that's changing lives—we encourage you to apply today.
Advantage is an Equal Opportunity Employer and welcomes candidates from all backgrounds.