Job Description
Job DescriptionCustomer Service Representative
Location: Carlsbad, CA
Pay: $22.00 per hour
LHH Recruitment Solutions is seeking a dependable and customer-focused Customer Service Representative to join our client's team in Carlsbad! In this role, you will serve as the first point of contact for customers by handling a high volume of inbound calls while providing exceptional service and support. You will assist customers with questions, process requests, resolve issues, and ensure each interaction is handled professionally and efficiently.
Responsibilities:
- Answer a high volume of inbound customer calls in a fast-paced environment
- Provide accurate information regarding products, services, and account inquiries
- Resolve customer concerns with professionalism and empathy
- Document customer interactions and update records in the company database
- Process orders, requests, and account changes accurately
- Collaborate with internal departments to ensure timely issue resolution
- Meet established productivity, quality, and customer satisfaction goals
Qualifications:
- Minimum of 2 years of customer service or call center experience
- Experience handling high call volumes in a fast-paced environment
- Excellent verbal and written communication skills
- Strong computer skills, including Microsoft Office and CRM systems
- Ability to multitask, stay organized, and work independently
- High school diploma or equivalent required
Assignment Details:
- Contract to hire role
- Onsite role
- Located in Carlsbad, San Diego
- Compensation: $22.00 per hour
- Monday- Friday 8:00am-5:00pm PST
This is a full-time opportunity offering $22.00 per hour with a collaborative team environment and the opportunity to grow your customer service career. We are looking for individuals who are positive, dependable, and passionate about delivering an outstanding customer experience.
Pay Details: $22.00 per hour
Search managed by: Ciara Norton
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.