Job Description
Job Description
About Our Company:
At Da Vien Coffee, we are passionate about bringing the richness of Vietnamese coffee to the world while delivering exceptional experiences beyond the cup. Rooted in tradition, our high-quality coffee beans are handpicked from our hometown farms, offering an authentic rich bold coffee. We are looking for Fun, Energetic, and Hardworking Team Members to join our Da Vien Coffee Chain.
Job Description:
We are seeking a motivated and detail-oriented IT Technician to support our operations and systems team. In this role, you will maintain and troubleshoot the technology that powers our retail locations - from in-store devices and network connectivity to internal tools and automation workflows.
This position offers the opportunity to play a key role in supporting the technology that powers our retail operations while contributing to systems support, network reliability, and continuous process improvement in a fast-paced, multi-location environment.
Responsibilities, Abilities & Skills:
- Troubleshoot hardware, software, and network issues across retail locations
- Set up and configure devices, Wi-Fi networks, and POS-related systems
- Maintain and monitor backend systems integrated with Toast POS
- Diagnose connectivity issues utilizing basic network tools (e.g. ping command, IP configuration)
- Support documentation of systems, processes, and developing SOPs
- Collaborate with cross-functional teams to identify and resolve operational or technical issues
- Support basic scripting or automation tasks (e.g., Power Automate workflows)
- Test and deploy system updates, tools, or process improvements
- Provide support to frontline teams by translating technical issues into clear, actionable steps
- Monitor system performance and escalate issues when needed
- Support projects to improve business processes and workflow consistency across store locations
What we expect from you:
- Strong problem-solving and logical thinking skills
- Ability to follow technical direction and apply it with minimal supervision
- Strong communication skills, especially when supporting non-technical users
- Detail-oriented with the ability to document processes and track issues clearly
- Ability to manage multiple tasks and adapt in a fast-paced environment
- Willingness to learn quickly and take initiative in a hands-on environment
- Ability to work independently while collaborating with cross-functional teams
- Interest in systems, automation, and improving operational efficiency
Job Type:
- Part Time
- In Person
Schedule Requirement:
- 4-8 hour shifts
- Flexible Schedule
- Able to work Holidays and weekends as needed
- Maximum 36 hrs. per week
- Occasional overtime hours with approval as needed
Qualifications:
- Minimum of 1 year of IT support experience required; experience providing on-site technical support is preferred.
- Bachelor's degree in Information Technology, Computer Science, or a related field required.
- Basic understanding of IT fundamentals, including hardware, software, and networking concepts
- Familiarity with Windows environments and ability to navigate system settings
- Exposure to networking concepts, including Wi-Fi setup and basic network structure
- Familiarity with IP addressing and ability to check and interpret IP configuration on a device
- Familiarity with Ticketing systems and ticketing best practices
- Understanding of basic network troubleshooting tools and commands (e.g., command prompt, ping)
- Interest or exposure to scripting, automation, or programming concepts is a plus
- CompTIA A+ certification or currently working toward certification is a plus
- Valid California driver's license (required)
- Must be authorized to work in the U.S.
Travel Requirements
- Up to 50% travel between company locations throughout Los Angeles and Orange Counties, based on business needs.
- Ability to use a personal vehicle for business travel between company locations.
- Approved business travel mileage will be reimbursed in accordance with company policy
Physical Requirements
- Lift up to 50 lbs.
- Frequently bend, kneel, and crawl under desks
- Install equipment
- Climb ladders occasionally
- Work in office and retail environments
Compensation:
- $20.00–$26.00 per hour, based on qualifications and experience.
- Monthly cellphone reimbursement
Benefits:
- Paid Sick Leave
- Paid Time Off (eligible full-time employees)
- Medical, Dental & Vision insurance (eligible full-time employees)
- Employee discount
- Opportunities for advancement
- Complimentary drinks
- Team bonding / Company holiday events
- Paid training
- Paid Holidays (eligible full-time employees)