Job Description
Job DescriptionWe are looking for a compassionate and organized Case Manager to support formerly homeless adults in San Francisco, California. This Long-term Contract position focuses on helping residents maintain stable housing, connect with essential services, and improve overall well-being through consistent, person-centered case management. The ideal candidate brings strong administrative support skills, sound judgment in challenging situations, and the ability to build trust with tenants, property staff, and community partners.
Responsibilities:
• Oversee an assigned portfolio of residents, providing consistent case management support tailored to individual housing stability and wellness goals.
• Meet with tenants regularly through outreach, intake conversations, and ongoing check-ins to assess needs, monitor progress, and adjust support plans as appropriate.
• Help residents secure and maintain public benefits, stay current with rent obligations, and address barriers that may affect continued housing.
• Coordinate referrals to community-based resources such as health care, behavioral health, substance use services, and employment programs, while encouraging successful follow-through.
• Partner with property management during unit walkthroughs, pest control visits, and habitability-related concerns to support safe and stable living conditions.
• Foster a positive tenant community by organizing group activities, resident meetings, and engagement events in collaboration with staff and tenants.
• Intervene during tenant crises by using de-escalation techniques, documenting incidents, and connecting individuals with appropriate support services.
• Maintain accurate case records, complete required documentation, and safeguard confidential client information in accordance with agency standards.
• Work closely with internal teams and external service providers to advocate for residents and report any suspected abuse or neglect through proper channels.
• Assist with site-based operational support activities, including resident recertification efforts, check disbursement days, and attendance at scheduled meetings.• Experience providing case management, administrative support, or direct services to vulnerable populations in housing, social services, or community-based settings.
• Ability to manage a high-volume caseload while maintaining accurate documentation, organized files, and timely follow-up.
• Strong interpersonal skills with the ability to build trust, communicate clearly, and work effectively with residents from diverse backgrounds.
• Confidence handling crisis situations with sound judgment and calm de-escalation techniques.
• Proficiency in administrative tasks such as data entry, recordkeeping, and filing.
• Knowledge of community resources, public benefits, and service referral practices that support housing retention and client stability.
• Ability to collaborate with multidisciplinary teams, property staff, and outside partners to coordinate care and tenant support.
• Commitment to confidentiality, attention to detail, ethical standards, and respectful client-centered service delivery.