Patient Support Specialist
Job Description
Job Description
Overview
Sound Speech and Hearing Clinic, a neurodiversity-affirming private practice in San Francisco, is seeking a warm and organized Patient Support Specialist to join our team. This dual role combines front desk reception with audiology aide responsibilities (full training provided) — offering variety, hands-on clinical exposure, and the chance to make a real difference in patients' daily lives. Available as part-time or full-time. The ideal candidate brings a compassionate, holistic, patient- and family-centered approach to their work, and shares our commitment to Sound's mission: to celebrate communication for every patient we serve.
Job Functions
Reception & Clerical
- Greet patients and create a welcoming first impression
- Manage phone calls, texts, and emails
- Handle incoming and outgoing mail
- Maintain organized, confidential patient records and accounts
- Keep the office clean and welcoming
- Process patient payments and support insurance claims and superbills
Coordination
- Collaborate closely with staff as an active team member
- Support clinical staff in day-to-day patient care
- Copy and distribute patient records
- Conduct patient outreach calls and/or visits
- Assist with marketing efforts as needed
Audiology Aide (Training provided – no prior experience required)
- Schedule and perform hearing aid cleanings, checks, and repairs
- Track hearing aid repairs and orders
- Prepare and organize hearing aid fitting paperwork
- Support pediatric audiology assessments
Compensation & Benefits
- $20–$25/hour, commensurate with experience, reflecting the full scope of this role — from front desk and patient coordination to hands-on audiology support
- Part-time or full-time, with some flexibility around hours (clinic operates Monday–Friday)
- In-office position
- Health insurance, eligible at 30+ hours/week
- 401(k) plan, eligible after first year of employment
- Two weeks (80 hours) paid vacation, plus 10 additional paid holidays when the clinic is closed
Company DescriptionSound Speech and Hearing Clinic is a private practice in San Francisco providing speech, language, voice, hearing, and auditory processing services for all ages.
Company Description
Sound Speech and Hearing Clinic is a private practice in San Francisco providing speech, language, voice, hearing, and auditory processing services for all ages.