Job Description
Job DescriptionWe are looking for a dependable Office Assistant to support day-to-day operations at a detail-oriented testing site in California. This is a long-term contract, part-time opportunity scheduled for approximately 20 hours per week, with shifts that may vary and may include Saturdays, occasional evenings, and additional hours when needed. The person in this role will help create a secure, organized, and welcoming environment while providing attentive service to test takers and staff.
Responsibilities:
• Welcome visitors and exam candidates, confirm their identification, and guide them through check-in procedures with courtesy and care.
• Carry out required security steps, including screening procedures and monitoring protocols, to protect the integrity of the testing environment.
• Observe candidates throughout exam sessions and respond promptly to issues, irregularities, or concerns that arise during testing.
• Maintain control of testing materials, equipment, and room conditions to ensure a secure and orderly site at all times.
• Document incidents clearly and accurately, escalating situations that fall outside established guidelines when necessary.
• Support administrative tasks such as scanning documents, handling clerical work, answering inbound calls, and assisting with general front-desk coverage.
• Assist with basic equipment handling, including packing, unpacking, and moving materials safely within the office or testing area.
• Escort candidates to and from designated rooms and help provide a fair, comfortable, and consistent testing experience for every participant.• High school diploma or equivalent required; additional college coursework is helpful.
• At least one year of face-to-face customer service experience in settings such as retail, hospitality, food service, or similar environments.
• Ability to work a flexible part-time schedule, including Saturdays, variable weekday shifts, and occasional evening hours.
• Strong verbal and written communication skills, with the ability to prepare accurate reports and interact professionally with candidates and team members.
• Comfort using Microsoft Windows applications and common office software, including Microsoft Office, Outlook, and web-based tools.
• Ability to multitask in a fast-paced setting while maintaining attention to detail, confidentiality, and procedural accuracy.
• Physical ability to stand or remain stationary for extended periods, move throughout the testing room regularly, and lift up to 40 pounds as needed.
• Must meet minimum age requirements for the position.