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This is a full-time, in-person role reporting to our Office Manager. You'll join a close-knit team where everyone is cross-trained and ready to support one another, working closely with the Service Manager on a daily basis. As the first point of contact for our customers, you'll represent our company with professionalism, composure, and genuine care - all with a positive, can-do attitude. The pace can shift quickly, with structured tasks giving way to urgent priorities, making for a full, fast-moving day.

KEY RESPONSIBILITIES

•Answer, route, and follow up on incoming service calls

•Schedule and geographically dispatch field technicians

•Provide and confirm service rates with clients

•Update, process, and maintain service and maintenance contracts (database)

•Update the maintenance database, monthly work orders, and filter lists

•Enter data accurately and with close attention to detail

•Set up, order, and create follow-up work orders

•Support the Office Manager with research and administrative projects

•Cross-support teammates on shared office duties as needed

•Adapt to additional tasks as the business requires

QUALIFICATIONS

•2 to 4 years of office experience, preferably in a service, trades, or construction environment

•Professional phone manner, comfortable managing variable call volume in a fast-paced service environment

•Comfortable and confident phone communication

•Proficiency in Microsoft Office (Word, Excel) — this will be verified

• Experience with Microsoft Access highly preferred

• Experience with Google Workspace (Gmail, Drive, Calendar)

• Experience with Sage 100 Contractor a strong plus, but not required

• Self-directed learner who can absorb written procedures and ask the right questions

• Organized, detail-oriented, and dependable

• Professional communication and office etiquette, written and verbal

• Team-oriented with a willingness to pitch in across shared responsibilities

SCHEDULE

Monday through Friday, 7:30am to 4:30pm. Remote work not available for this role.

Company DescriptionExpress Employment Professionals is a leading staffing provider in the U.S., Canada and South Africa. Every day, we help job seekers find work and help businesses find qualified employees. Founded in 1983, Express annually employs more than 566,000 people across over 800 franchise locations worldwide.

Company Description

Express Employment Professionals is a leading staffing provider in the U.S., Canada and South Africa. Every day, we help job seekers find work and help businesses find qualified employees. Founded in 1983, Express annually employs more than 566,000 people across over 800 franchise locations worldwide.