Job Description
Job DescriptionJob Title: Front-of-House Floor Assistant & Host
Location: NEP Cafe – Irvine, CA
Company: Kei Concepts
Job Type: Part-time
Pay: $17.00/hour + tips
What’s In It for You
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Paid sick time accrual from your first day
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Opportunities for advancement
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Team bonding
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Employee discount
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Flexible schedule
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Paid training
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Referral program
Schedule
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Part-time
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Morning and night shifts
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Weekend availability required
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Holiday availability required
Host Responsibilities
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Greet incoming and departing guests warmly with a genuine smile and eye contact
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Escort guests to their assigned dining area and present menus
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Use visual cues to seat guests based on availability and guest preference
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Inform guests of current promotions and ensure a smooth handoff to the service team
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Answer incoming calls and provide appropriate guest service
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Manage the flow of guests into the dining area and provide accurate wait times when needed
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Prioritize guests with reservations
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Remain observant of guest needs throughout the dining experience
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Support dining room staff by setting and clearing tables, replenishing water, and serving beverages
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Protect the establishment and guests by following sanitation, safety, and alcohol control policies
Floor Assistant Responsibilities
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Obtain service area assignment at the beginning of each shift
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Promptly greet guests once they are seated and provide water
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Remove used tableware between courses and provide new tableware as needed
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Clear tables after guests leave and bring tableware to the dish area
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Clean and reset tabletops, chairs, booths, and surrounding floor areas between seating
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Respond appropriately to guest requests
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Assist with prompt food delivery
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Thank guests as they are leaving
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Fill in as needed to ensure smooth and efficient restaurant operations
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Follow direction from the restaurant manager or immediate supervisor
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Attend scheduled employee meetings and provide suggestions for improvement
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Assist with additional tasks as needed, including light food preparation when necessary
What You’ll Bring to the Table
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Minimum 2 years of serving experience required
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Paid Food Handler Card training provided
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Responsible Beverage Service certification, if required
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Ability to provide friendly, professional, and attentive guest service
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Basic knowledge of dining room and service procedures
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Ability to communicate clearly with guests and team members
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Ability to work in a fast-paced restaurant environment
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Ability to reach, bend, stoop, and frequently lift up to 50 pounds
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Ability to stand and walk for long periods of time
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Flexible and adaptable schedule, including evenings, weekends, and holidays
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Strong attention to detail, cleanliness, and sanitation standards
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Basic math skills and ability to handle money and operate a point-of-sale system
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Knowledge of basic sanitation requirements and food handling safety standards
Who We Are
At Kei Concepts, we are on a mission to craft a restaurant ecosystem that is a true work of art. Every plate we serve is a canvas showcasing culinary mastery, and our service is a warm, inviting embrace.
We are not just creating dining experiences; we are crafting memories that last a lifetime. Join us, and let’s elevate the art of food and service together.