Job Description
Customer Solutions Engineer / Customer success — San Francisco (Onsite)
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$110K – $180K + Equity + Bonus | Full-Time | Visa Sponsorship Available
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I’m partnering with one of the fastest-growing SaaS companies in the Construction Tech space to hire a high-impact Customer Solutions Engineer.
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They’re profitable, scaling rapidly, backed by top-tier investors, and building mission-critical data infrastructure for one of the world’s largest industries. The team is small, elite, and growing quickly and this hire is directly tied to revenue growth.
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This is not a “corporate CSM” role. It is a hybrid between:
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Customer Success
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Implementation
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Solutions Engineering
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Sales Engineering
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Product feedback loop
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You’ll work directly with customers 1:1, own onboarding end-to-end, help run demos, configure the product to fit complex workflows, manage multiple projects simultaneously, and help shape how this function scales over the next 12–24 months.
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You’ll be working closely with founders, product, engineering, and senior stakeholders at customer organizations. Expect real responsibility, fast learning, and meaningful ownership.
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What you’ll do
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• Lead discovery conversations and product demos
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• Own onboarding from start to finish, becoming the primary customer contact
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• Configure the platform to fit customer use cases
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• Train users and ensure adoption
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• Troubleshoot issues with structured, methodical problem-solving
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• Manage multiple customer implementations in parallel
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• Feed product insights back into engineering
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• Help build repeatable processes that scale
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We’re looking for
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• 1–10 years in a customer-facing role (CS, Solutions, Implementation, Pre-Sales, Consulting)
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• Experience in SaaS or a top consulting / professional services environment
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• Strong structured problem-solving mindset
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• Excellent communication
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• Detail-oriented and highly organized
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• Eager to learn a complex product and operate in a fast-moving environment
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Nice to have
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• Experience with SaaS implementations
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• Exposure to APIs, SQL, or data workflows
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• Construction or accounting familiarity
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📍 This role is in-person in San Francisco (Great relocation support available)
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🌎 Visa sponsorship available
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If this sounds interesting, share your resume.