Job Description
Job Description
Schedule is Monday - Friday from 7:30 am - 4:30pm.
Duties and Responsibilities:
- Manage the full order lifecycle: entry, tracking, and records in our ERP system
- Serve as the main point of contact for assigned accounts, answering questions on order status, timelines, and issues
- Coordinate with production and shipping to confirm order feasibility and proactively flag delays
- Resolve discrepancies in pricing, quantities, or specs; loop in Quality or Production as needed
- Draft customer correspondence and reports using Word/Excel
- Flag recurring issues and suggest process improvements
- Provides backup support for other customer service, or front office functions during peak workload periods or employee absences
Requirements:
- High school diploma or equivalent (associate's degree a plus)
- 1–2 years of customer service experience, ideally in manufacturing or industrial settings
- Strong communication and problem-solving skills
- Comfortable working cross-functionally with sales, production, and shipping
- Proficient in ERP systems, Microsoft Word, and Excel
- Detail-oriented and able to juggle multiple orders/priorities
- Bilingual Spanish