Job Description
Job DescriptionGrowing Fire Sprinkler system organization has an immediate need for a Service Manager:
We are seeking an experienced service manager to lead and oversee our fire sprinkler service department. This individual will be responsible for managing day-to-day operations, coordinating service schedules, handling emergency repair calls, and ensuring that all service work is completed efficiently and to code. The ideal candidate will bring strong leadership skills, industry knowledge, and a high level of professionalism.
Key Responsibilities:
Operational Management: Service Managers are responsible for the smooth running of the service department, including scheduling, workflow management, and ensuring timely delivery of services or repairs. They develop and implement service procedures and policies to standardize operations and maintain quality standards
Customer Service: They handle customer inquiries, complaints, and feedback, ensuring a high level of satisfaction. Building and maintaining strong relationships with clients and third-party vendors is essential to encourage repeat business
Team Leadership: Service Managers lead, train, and motivate service staff, including hiring, scheduling, and performance management. They foster a collaborative and productive work environment, promoting continuous improvement and professional development
Financial Oversight: Manage the service department budget, monitor expenses, and identify cost-saving opportunities without compromising service quality.
Compliance and Reporting: Develop reporting systems to track performance metrics, customer outcomes, and service efficiency
Job Duties
*Oversee all staff in office and field technicians, monitor team performance, provide feedback, and develop improvement plans.
*Coordinate with customers, staff & shop.
*Oversee scheduling, project management.
* Implement policies and procedures that enhance customer service experience.
*Manage budget.
*Ensure billing, documentation & procedures are completed in a timely manner.
*Create/manage new service agreement proposals.
*Coordinate emergency calls and critical work.
* Create Proposals and manage Daywork Projects.
Requirements:
•Minimum 5 years of fire sprinkler industry experience (service/repair/inspection)
•Minimum 2 years of managerial or supervisory experience
•Strong organizational and communication skills
•Proficiency with Microsoft Excel (scheduling, tracking, budgeting)
•Familiarity with project management software (Procore, ServiceTrade, or similar) is a plus
•Valid driver’s license
Preferred Qualifications:
•NICET certification(s)
•Experience with local fire department and building inspection protocols
•College degree or equivalent leadership training
If this is an opportunity you would like to be considered for - please submit your resume for immediate consideration.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company DescriptionGuiding Principles and Core Values: UP HIRE
Understanding Matters.
We actively listen to each other, our STEM professionals, and customers. We take the time to understand their needs to make the best connections in the industry.
People Matter.
People are at the center of our company. All decisions we make are in the best of interest of our employees, co-workers, communities, candidates and customers.
Honesty Matters.
We conduct our business with integrity and DO the right things. We ARE trustworthy partners WHO stand behind our work and people.
Innovation Matters.
We are disciplined in bringing forward new thought and solutions that guide the industry and grow our company. Continued growth secures sustainability that provides solid careers for our employees, stability for our STEM professionals, and reliability to our customers.
Relationships Matter.
We take personal responsibility for all relationships with our employees, co-workers, STEM professionals and customers. Courtesy, dignity and respect EQUAL high performance results.
Everything Matters.
We hold ourselves accountable to perform with the upmost of professionalism, attention to detail, and highest standard of service. We hit our targets and do what we say we will do.
Company Description
Guiding Principles and Core Values: UP HIRE\r\nUnderstanding Matters.\r\nWe actively listen to each other, our STEM professionals, and customers. We take the time to understand their needs to make the best connections in the industry.\r\n\r\nPeople Matter.\r\nPeople are at the center of our company. All decisions we make are in the best of interest of our employees, co-workers, communities, candidates and customers.\r\n\r\nHonesty Matters.\r\nWe conduct our business with integrity and DO the right things. We ARE trustworthy partners WHO stand behind our work and people.\r\n\r\nInnovation Matters.\r\nWe are disciplined in bringing forward new thought and solutions that guide the industry and grow our company. Continued growth secures sustainability that provides solid careers for our employees, stability for our STEM professionals, and reliability to our customers.\r\n\r\nRelationships Matter.\r\nWe take personal responsibility for all relationships with our employees, co-workers, STEM professionals and customers. Courtesy, dignity and respect EQUAL high performance results.\r\n\r\nEverything Matters.\r\nWe hold ourselves accountable to perform with the upmost of professionalism, attention to detail, and highest standard of service. We hit our targets and do what we say we will do.